Customer Service Assistant Ii

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Guelph is located on the ancestral homelands of the Anishinaabek Peoples, specifically the traditional territory of the Mississaugas of the Credit First Nation. We honour the rich Indigenous history of this place and prioritize our relationships with the Mississaugas of the Credit First Nation and the many First Nations, Inuit, and Métis Peoples who call Guelph home today. Guelph Museums and the City of Guelph are committed to the Truth and Reconciliation Commission’s Calls to Action and to our collective responsibility for the stewardship of the land on which we live, work, and create.

Guelph Museums is entrusted to represent the full and truthful stories of our community from perspectives as plentiful and diverse as the community itself; and to amplify voices that have traditionally been under-represented.

Job Summary:
Applications are invited for the position of Customer Service Assistant II for Guelph Museums, within the Culture and Recreation Department of Public Services. The Customer Service Attendant will provide reception, customer service and sales support at Guelph Civic Museum and McCrae House.

**Hours of work**:
Up to 20 hours per week. Hours will vary. Weekend and evening availability required.

**Your role**:

- This position is responsible for reception and sales activities at the Museum. Specifically this position is responsible for:

- Opening and closing the museum admission desk and assisting with opening and closing of the museum at Guelph Civic Museum and McCrae House
- Welcoming visitors to the museum and directing them to the appropriate people and places within the museum
- Collecting admissions
- Processing membership and gift shop sales
- Answering telephone enquiries
- Monitor security cameras
- Providing exceptional customer service

**Qualifications**:

- Knowledge and experience related to the listed duties, gained through a post-secondary degree or diploma in a related field.
- Excellent communication skills
- verbal and written.
- Ability to work with technology, including software, database and point of sales systems. Experience with PastPerfect and Perfect Minds an asset.
- Enjoys interacting with the public.
- Affinity for the work of the Museum, including preservation of local history, and commitment to truth, reconciliation, and inclusion of people who have traditionally been underrepresented at the museums and in our narratives.

**Rate**:
$17.86 per hour

**How to apply**:
The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.