Customer Service Assistant Ii

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
Under the direction of the Recreation Supervisor, Administration and Customer Experience, the Customer Service Assistant II is responsible for providing front-line customer service to patrons at recreation centres; in person, and on the telephone. Additionally, this position will assist with clerical work, including data entry, filing, etc.

Through efficient processes, initiative, problem solving and timely communication, this position will provide excellent customer service, both internally and externally. Consistent with the team approach, this position will contribute in the delivery of the Department’s programs and services through clerical support, special projects and other general duties as assigned.

**Your role**:

- Represent the City of Guelph in a professional manner at all times, while providing excellent customer service to both external and internal customers.
- Maintain positive, open communication with participants, residents, visitors and other staff.
Promote and educate the public on Recreation programs, services and facilities.
- Assist with solutions to inquiries, concerns and complaints from patrons; keeping supervisor informed of issues that require further attention or escalation.
- Process program registrations, membership/pass sales, and sundry sales.
- Process financial transactions in accordance with cash handling procedures and protocols as they relate to the position.
- Following safe cash handling processes, process financial transactions in a variety of currencies, balance cash floats and receipts and prepare daily reconciliation documentation and secure funds for deposit.
- Perform other administrative tasks including maintaining attendance records, filing, printing and copying as necessary.
- Maintain a reception area that is neat, clean and welcoming.
- Work effectively as part of a team; attend team meetings and training sessions.
- Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations and the City of Guelph policies and Corporate values.

**Qualifications**:

- Excellent customer service skills with the ability to resolve customer inquiries/complaints in an effective manner.
- Ability to problem solve while work independently and within a team environment including community groups, agencies and organizations.
- Intermediate skills in Microsoft Office (Word, Excel and Outlook).
- Standard First Aid with CPR-C
- Experience using PerfectMind software would be an asset.
- Excellent communications skills (both oral and written).
- Knowledge of the City of Guelph Recreation programs, services and facilities.
- Experience working within a Recreation environment would be an asset (i.e. Summer Camps, Aquatics, Recreation programming, etc.)

**Rate**:
$17.29 - $18.20 per hour

**How to apply**:
The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.