Assistant Service Manager

7 days ago

Thornhill, Canada CarHub - North York Chrysler Full time

North York Chrysler, a division within CarHub Automotive Group, seeks a professional Service Advisor to join our successful team. The role of the Assistant Service Manager is to provide support to the service advisors and service manager as directed. The Assistant Service Manager is a customer-facing individual that focuses on the highest levels of customer service and ensures the staff exceeds customer expectations by meeting promise times, proper communication, and fixing the customer concerns right the first time.

**Key Responsibilities**
- Maintains shop work to facilitate maximum productivity by dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and customer
- Deals directly with all customers comebacks and ensures proper attention and level of customer satisfaction to meet the customer’s needs
- Maintains timely and professional contact with service customers
- Maintains an organized and up-to-date repair log
- Prepares estimates and opens and closes repair orders when required
- Provides support in technical questions for the service advisors
- Supervises staff when directed by the service manager
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs and reviews with the service manager.
- Maintains high customer satisfaction ratings.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician
- Refers to service history, inspects vehicle, and recommends additional needed service
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.

**SKILLS & REQUIREMENTS**
- College or University degree in business or automotive marketing
- Minimum 5 years prior experience as Service Advisor/Assistant Service Manager
- Ability to read and comprehend instructions and information
- General mechanical knowledge
- Well-versed in Reynolds and Reynolds
- Valid driver’s license and a good driving record

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dealership Service Advisor: 5 years (required)
- Assistant Service Manager: 3 years (required)

Licence/Certification:

- Valid Ontario Driver's License (required)

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