Customer Service Rep

About Your Future with Crossroads C&I

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a _“Great Place to Work”_ of value to you? Look no further At Crossroads C&I, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Crossroads C&I Ottawa has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers.

If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. APPLY NOW

Why work for Crossroads C&I?
- Growth Opportunities
- Competitive Pay
- Medical and Dental Benefits
- Life Insurance and Disability Coverage
- Paid Time Off
- RRSP with company DPSP match

Do you have what it takes?
- Personable, enthusiastic and engaging personality
- Ability to maintain a positive rapport with customers, providing world class service
- Excellent communication skills, both verbal and written
- Exemplary customer service skills, analytics and problem
- solving skills
- Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements

What qualifications do you need?
- 1- 2 years of experience in a customer service role
- Ability to perform basic math calculations
- Great communication skills
- Proficient with Outlook, Word and Excel software
- Familiar with Oracle or another MRP system.
- Bi-Lingual would be a bonus

About Crossroads C&I:
Crossroads C&I (CCI) is the leading distributors of thermal and acoustical insulation and related supplies for maintenance and repair operations in Canada. We are the largest providers of specialty insulation and related fabrication in Canada. We distribute industrial and commercial insulation, firestopping, refractory, marine, removable pads, safety products and contractor supplies. We serve power generation facilities, petrochemical and industrial refinery plants, governmental and institutional buildings, military and commercial vessels and offshore rigs as well as other facilities and industries.

Headquartered in Edmonton Alberta with locations in British Columbia, Alberta, Ontario, Quebec and Nova Scotia, our expansive network ensures customers of unparalleled technical expertise, convenient custom fabrication service and timely delivery via our in-house fleet.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Crossroads C&I is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you

TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.