IT Administrator

1 week ago

Toronto, Canada Trindent Consulting Full time

**IT Administrator**

**The Role**

This position is based fulltime 5 days a week at our office location in Downtown George Street, Toronto

**Key Responsibilities**:

- Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of company Audio Visual facilities, PCs and cell phones.
- Work with IT vendors to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
- Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
- Perform administrative duties such as answering phone calls, maintaining vendor agreements / records, general administration, creating and updating company documents and records.
- Maintain and order general office supplies including kitchen, stationary, and tech items.
- Track and maintain IT asset inventory as required.
- Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
- Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
- Maintain technical documentation for systems.
- Provide AV support for meeting rooms, video conferences and external events.
- Contribute to continuous improvement projects, such as ERP migration and IT system enhancements, as required.

**Key Skills and Experience**:

- Bachelor's degree in Information Technology or a related relevant field is acceptable.
- Proven track record delivering IT support in a fast-growing organization.
- Experience installing, configuring, patching, troubleshooting, moving, and decommissioning PCs and cell phones.
- Experience with modern administration systems and cloud based storage systems.
- Experience collaborating with IT vendors to provide timely and effective technical support.
- Experience troubleshooting hardware, software, and AV equipment.
- Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
- Knowledge and understanding of Cybersecurity best practices and training.
- Knowledge of project management methodologies is an asset.
- Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.
- Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.

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