Clerical Assistant-outpatient Services-regular Full

We currently have a **Regular Full-time** opportunity for a **Clerical Assistant** on the **Outpatient Services** department at **St. John's Rehab.**

**Hours of Work:
Weekdays: Days, 8 hrs; As per schedule

The Clerical Assistant is primarily responsible for providing administrative support for the continued growth and development of Outpatient Services, which includes Marketed Services (MVC, WSIB), Wellness Clinics, and Ministry, funded Ambulatory Care Services. This incumbent provides clerical and customer services support to the Outpatient Services interdisciplinary health care team as well as third party payers and other referring partners external to the department.

**Summary of Duties**
- Schedule initial and treatment services which require communication with multiple internal and external team members including WSIB and insurance adjusters
- Schedule Independent Evaluation assessments in compliance with legislation standards
- Compose, edit and format the WSIB accountabilities reports monthly
- Coordinate physiatry, amputee and plastics clinics (including scheduling of assessments and follow up appointments), Recovery Garment clinics and team/client conferences
- Prepare new client charts including entering client data into the patient management systems (including Electronic Patient Record-ADT, relevant Databases)
- Composes, edits, and formats correspondence and reports; creates and amends forms
- Review new client orientation package and conduct intake sessions with new clients
- Facilitates and monitors follow-through of recommendations made in clinics (e.g. faxing of prescriptions)
- Medical transcription and billing for WSIB physician clinics
- Ongoing customer service including liaison with WSIB, insurance adjusters, rehabilitation consultants, and the client
- Participation in cross training activity related to administrative support services across Outpatient Services
- Contribute to quality improvement of the Program through participation in the development of administrative and client-care procedure

**Qualifications/Skills**
- Post-secondary diploma required; successful completion of a medical terminology course is preferred
- Minimum three years of administrative experience, health care or insurance setting preferred
- Insurance industry experience required (i.e. OCF 18 submissions, organizing independent medical evaluations)
- Intermediate-advanced level skill in Microsoft Outlook, Word, and Excel, as well as experience with a networked system (e.g. HCAI)
- Keyboarding at 40 w.p.m. or 106 net keystrokes per minute
- Ability to work with a minimum level of supervision and work effectively in a highly demanding environment
- Demonstrated ability to work directly with cross-functional work teams
- Demonstrated ability to prioritize and organize work, with high level of accuracy and attention to detail
- Excellent customer service skills.
- Excellent interpersonal, verbal and written communications skills.

Human Resources

Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); **AND** have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.