Rogers Representative

2 weeks ago

Edmonton, Canada Arora Growth Solutions Inc Full time

**Arora Growth Solutions** is hiring a Rogers Representative in Edmonton to enhance client satisfaction and support initiatives in the telecommunications sector. The role focuses on building trust with clients, providing responsive solutions, and ensuring a consistently high-quality experience.

As an integral Rogers Representative, you will help expand our service footprint and product adoption. You will receive extensive, campaign-specific training to build product confidence and mastery in account management for Rogers' internet, TV, and mobile services. This role centers on documenting client activity and streamlining account coordination to enhance service delivery.

**Who We Are**

**Arora Growth Solutions**operates as the driving force behind Rogers' technology dominance in the market. As a sales and business consulting enterprise, we deploy sophisticated strategies that cut through the noise, delivering decisive connectivity solutions.

**What Will I Be Doing as a Rogers Representative?**
- Engage Rogers customers to assess connectivity needs and recommend mobile, internet, and TV packages tailored to their usage and preferences.
- Handle service inquiries, billing updates, and account changes through structured outreach—ensuring professional tone and timely resolution.
- Resolve product issues and escalate complex cases to internal teams or leadership for specialized support aligned with Rogers’ service standards.
- Document customer interactions, account activity, and service conversions accurately using Rogers-approved CRM platforms to support operational continuity.
- Coordinate service upgrades and plan changes, ensuring smooth transitions, accurate implementation, and clear communication throughout the process.
- Maintain up-to-date knowledge of Rogers' wireless, broadband, and entertainment products to offer expert advice and competitive insights to clients.

**What Do I Need to Bring to the Table as a Rogers Representative?**
- High school diploma or GED required; post-secondary coursework in business, communications, or technology is considered an asset.
- Up to 2 years of experience in client coordination, account support, or structured sales outreach—especially within consulting or the telecom industry.
- Strong communication skills with the ability to explain service plans, billing details, and technology features clearly and professionally.
- Proficient in using CRM platforms, digital tracking tools, and workflow systems to manage a high volume of client account activity.

Pay: $50,000.00-$64,000.00 per year

Work Location: In person

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