Professional Services

Who we are?
At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering commitment to learning, career development, and personal growth. Our teams collaborate and motivate each other, and the result is a culture of innovation.

We are passionate about creating software that helps organizations provide great customer experiences. Our company motto is Faciemus Quae Dicimus, which means We Will Do What We Say - and we stand by it. Upstreamians work hard and play hard, collaborating on solutions and celebrating our successes together.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy a flexible work culture, regular employee meetups, and making the extra effort to do what we say we will, and make sure it benefits all of us. Here everyone can make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream Works, our values shape everything we do for our partners, our customers, and our team: accountability, collaboration, innovation and excellence.

**Some of our employee ft include**:

- Health Benefit Spending Account
- Company Paid Health & Wellness Benefits
- Gym Membership Discount and Reimbursement Program
- Employee Stock Option Program
- Company paid learning & development programs
- Half day Fridays before every long weekend
- Extra paid days off for worship and personal days
- Monthly Employee Meetups, including Axe Throwing, Pizza and Beer Days etc.
- Mid-Day Gaming Breaks, for both remote and in person team members
- Family and Friends Summer BBQ, including horseback riding, swimming, BBQ, climbing and more
- Family and Friends Weekend Getaway Holiday Party
- Annual Hackathons
- LOTS of SWAG
- Movie Nights & Baseball Games
- And anything else we think sounds like a great idea

Check us out on Facebook, LinkedIn and Twitter

For those who prefer to work in an office, we are located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free covered parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

Awards

The Opportunity

Our Professional Services Team is currently looking for Infrastructure Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.

**What you'll do**:

- Lead the conceptual and logical design of infrastructure environments across a wide range of client infrastructure configurations.
- Leverage your knowledge of our product and technical expertise to derive an optimal solution.
- As a solutions expert, collaborate with our client’s IT departments and determine how to configure the solution’s infrastructure to best meet their needs.
- Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
- Providing technical guidance for business decisions relating to infrastructure design and ensuring that technical deployment adheres to functional specification.
- Communicate design choices and clearly explain impact of design choices in technical and business terms to customer.
- Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
- Design and create network diagrams that include firewall, load balancer, reverse proxy, VM and data traffic flow.

**What you'll need**:

- University Degree in Computer Science or a related discipline, or equivalent experience
- 3+ years of working experience in developing infrastructure architecture, with strong knowledge of principles and best practices in networking architecture and MS SQL infrastructure.
- Experience with Amazon Web Services (AWS) and Microsoft Azure are definite assets
- Provide advice, guidance and consultancy to internal and external stakeholders
- 3+ years of relevant experience working with the following: Networking, VMware, Hyper-V, SAN, Load Balancers, Reverse Proxies, Active Directory. This list goes on and on. But it doesn’t intimidate you one bit.
- Experience in an agile environment an asset
- An ability and willingness to write clear, concise documentation
- Solutions focused with a track record of taking initiative to find the best solution
- You are truly, and deeply in love with technology. You have spot-on problem solving instincts and you continue to learn new technologies at super speed.
- Excellent technical, problem solving and troubleshooting instincts
- A track record of continu