Account Manager

Dulcedo Management debuted as a high-profile modeling agency and has now grown into the largest multidisciplinary talent management group in Canada and a leader in North America. Our reach spans to all spheres of sports and entertainment, from our offices in the Old Port of Montreal to Toronto and remotely around the world. Our team of experienced agents works their magic, representing and managing the national and international careers of over 500 fashion models, and hundreds of Olympic and professional athletes, show business celebrities, esports stars, and top-tier web influencers.

Dulcedo is first and foremost a gathering of fabulous individuals who 'work hard but play harder.' Our team is united, welcoming, inclusive, and our company culture is what matters most to us. We proudly hold the Great Place to Work certification, and it is our mission to continue to empower our employees by providing them with a workplace where it's great to work.

We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and sophisticated digital strategies that empower our talents to excel in their careers and personal brand development. This position is a unique blend of client relationship management, project oversight, strategic development, and social media expertise. To succeed, you must possess exceptional client communication and organizational skills, along with a deep passion for the creator economy.

Expectations:

- Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned.
- Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships.
- Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies.
- Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence.
- Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.
- Actively participate in talents’ agency experience by engaging in their onboarding, quarterly planning, and other key activities.
- Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success.
- Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations.
- Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls.
- Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations.
- Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team.
- Upon request, participate in our buddy program, where you'll be requested to mentor new hires and share best practices.

**Profile**:

- At least 2 years of experience working in influencer marketing or PR, either in-house or within an agency.
- Previous experience in managing end-to-end partnership execution, including overseeing deliverables, meeting project milestones, and ensuring compliance with contractual agreements.
- Proven experience in communicating directly with both talents and corporate clients.
- Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.
- Strong mediation abilities with experience in negotiating, resolving conflicts, and managing expectations.
- High organizational skills with a proven track record in task management, handling details, meeting multiple deadlines, following processes and multitasking effectively.
- Knowledge in managing influencer/talent partnerships and assessing social media metrics and industry KPIs.
- Strong understanding of paid media, influencer marketing, and public relations.
- Solid knowledge of fashion, beauty, and entertainment online communities.
- Demonstrated team player energy, with a collaborative approach and the ability to give and receive constructive feedback.
- A bachelor's degree in a related field is an asset.
- Experience in the pitch process with business development teams and clients is a plus.

Perks
- At Dulcedo, we break the mold by offering Unlimited Vacation. Yep, you read that right. Allowing you to focus on making every day count rather than counting the days.
- Enjoy a highly flexible work environment with mínimal office attendance requirements, giving you t