Floor Supervisor

7 days ago

New Westminster, Canada Piva Moderna Italian Full time

**Job Title**: Floor Supervisor
**Reports To**: Restaurant Director
**Job Summary**:
We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian.
The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards.

**Responsibilities**:

- Guest Service Oversight:

- Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience.
- Monitor guest satisfaction and address any concerns or issues promptly and discreetly.
- Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally.
- Assist servers with challenging situations, such as handling guest complaints or resolving service issues.
- Team Leadership & Management: o Lead, motivate, and mentor the service team, fostering a positive and productive work environment.
- Schedule and assign shifts, ensuring adequate staffing levels to meet service demands.
- Conduct performance reviews and provide constructive feedback to servers.
- Assist with the training and development of new service staff.
- Maintain a positive and professional working relationship with all members of the restaurant team.

**Restaurant Operations**:

- Assist with daily restaurant operations, including setting up the dining room, managing reservations, and ensuring smooth service flow.
- Monitor service pace and adjust staffing levels as needed to ensure efficient and timely service.
- Assist with inventory management and ordering of service supplies.
- Ensure compliance with all health and safety regulations.

**Quality Control**:

- Conduct regular quality checks on food and beverage service, ensuring proper presentation and temperature.
- Monitor the cleanliness and presentation of the dining room and ensure all areas are maintained to the highest standards.

**Qualifications**:

- Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant.
- In-depth knowledge of fine dining service standards, including table service, wineservice, and guest etiquette.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational and time management skills with the ability to multitask effectively.
- Ability to work well under pressure in a fast-paced and demanding environment.
- Strong problem-solving and decision-making skills.
- Passion for providing exceptional guest service and exceeding expectations.

**Benefits**:

- Competitive wages
- Opportunities for professional growth and advancement within the company.
- The opportunity to work in a prestigious and rewarding environment with a passionate team.
- Complimentary meal and discounts
- Opportunity for future tips and gratuity.

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