Head of Customer Success

19 hours ago

Vancouver, Canada Apera AI Inc Full time

Why Join Us

People are our greatest strength they are friendly, smart, and driven to build amazing products, we tackle challenges as a team, we are close-knit and scrappy. We offer flexible working hours and working options. Located in beautiful and funky Gastown we're close to transit, some of the best restaurants in Vancouver, and amazing view from the office. We also offer a generous stock option package, competitive total compensation, health benefits, and vacation. Our teams are motivated, talented, hardworking and have an entrepreneurial spirit. We enjoy making large impact at your company. We enjoy solving challenging problems rooted in real-world physics using science, imagination, creativity, and persistence.

Job description

We are looking for an experienced Head of Customer Success to join our growing company and manage the existing team, plus strategically grow the Customer Success department. You will be working with a talented and motivated team of Robotic Solution Engineers who are responsible for supporting our growing customer base. Your job will include:

- Optimize the process involving customer success and support including.
- Onboarding experience
- Processing customer requests and delivering results.
- Providing timely support
- Managing the whole process of system implementation
- Continuous development of help and support articles and videos and keeping them updated.
- Define KPIs and continuously track them to ensure the above process is working. Provide regular reports to COO.
- Design the most efficient team structure based on the above and hire the required people to deliver the results and support the company's customers all around the world.
- Develop and suggest new metrics as the company's business evolves to maintain customer satisfaction at the highest level possible.

Basic qualifications
- Minimum of 5 years of experience in customers service or sales
- Minimum of 3 years of experience in building and managing customer support and success teams.
- Strong communication skills
- Hands on expertise in using MS Office and support and ticketing platforms like Zendesk
- Strong analytical skills to analyze data and make informed decisions.
- Ability to build strong relationships with customers and other teams within the company.
- Ability to travel internationally

Desirable qualifications
- A bachelor's degree in business, marketing, or a related field is often preferred
- Experience working in the same role in startup companies supporting new and innovative services and/or products.

  • Head of Customer Success

    4 days ago

    Vancouver, Canada CoPilot AI Full time

    **Who We Are**: **Are you a born executor with an infectious, influencing personality? Welcome to CoPilot AI** We are seeking an individual who not only performs but inspires. Someone who can turn a vision into reality and rally a team around shared goals. **Your Role**: We are looking for an experienced Head of Customer Success to lead our awesome CS team...

  • Head of Customer Success

    3 weeks ago

    Vancouver, Canada Creator.co Full time

    Head of Customer Success (Influencer Marketing) Join to apply for the Head of Customer Success (Influencer Marketing) role at Creator.co Title: Head of Customer Success (Influencer Marketing) Status: Full-time, Hybrid Introducing Creator ( – renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized...

  • Head of Customer Success

    3 weeks ago

    Vancouver, Canada Creator.co Full time

    Head of Customer Success (Influencer Marketing) Join to apply for the Head of Customer Success (Influencer Marketing) role at Creator.co Title: Head of Customer Success (Influencer Marketing) Status: Full-time, Hybrid Introducing Creator (www.creator.co) – renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem,...

  • Head of Customer Success: Influencer Marketing

    3 weeks ago

    Vancouver, Canada Creator.co Full time

    A leading influencer marketing platform in Vancouver is seeking a Head of Customer Success to lead a dynamic team focused on social media and influencer marketing. This role requires a strong background in digital marketing and proven success in client relationship management. The ideal candidate will drive innovative marketing strategies and contribute to...

  • Head of Customer Success: Influencer Marketing

    3 weeks ago

    Vancouver, Canada Creator.co Full time

    A leading influencer marketing platform in Vancouver is seeking a Head of Customer Success to lead a dynamic team focused on social media and influencer marketing. This role requires a strong background in digital marketing and proven success in client relationship management. The ideal candidate will drive innovative marketing strategies and contribute to...

  • Head of Customer Success

    7 days ago

    Vancouver, Canada Enkel Backoffice Solutions Inc. Full time

    **About Us** Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based accounting solutions and high-quality reporting to Canadian businesses and Not-for-Profit organizations. Our vision is to be the trusted partner of our clients, offering accurate and timely financial reporting that empowers better business...

  • Head of Customer Success

    7 days ago

    Vancouver, Canada Parallel Domain Full time

    At Parallel Domain, we believe that autonomous systems - from self-driving cars to contactless delivery drones - have the opportunity to drastically improve the quality of life for billions of people. That is why we love what we do: enabling our customers to develop their technology safely using the Parallel Domain data generation platform. Our platform...

  • Head of Customer Success

    3 weeks ago

    Vancouver, Canada Enkel Full time

    About Us Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based bookkeeping and accounting solutions to Canadian businesses and Not-for-Profit organizations. Our vision is to be the trusted financial partner for our clients, offering accurate and timely financial reporting that empowers better business decisions. Our...

  • Customer Success Representative

    7 days ago

    Vancouver, Canada Pocketed Full time

    Salary: $50,000 to $65,000 Pocketed is hiring a Customer Success Representative to join our team! Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give...

  • Customer Success Representative

    7 days ago

    Vancouver, Canada Transoft Solutions Full time

    **About the Opportunity**: We currently have an opening for **Customer Success Representative** at our head office in Vancouver. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities. In this role, you will be...