Telephone Expense Management System

2 days ago

Mississauga, Canada Ovation Workplace Services Full time

**Required Skills - Telecom Expense Management System**
- **6 to 8+ **years of experience in Management of Telecom expense.
- Good understanding on leading TEMS platforms as **Calero, TangoeOne **etc.
- Understanding of Order Management for Mobile Phones & Tablets
- Understanding and experience of Invoices, billing, Inventory Management
- **Dispute Management
- **Audit bills for discrepancies, Track rate plans, waived charges, tariff filings etc.
- Work directly with the **Mobile Service provider on Bill plans and Billing related queries**.
- Effectively manage **fixed-line voice, data, and wired/wireless expenses**.
- Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- **Cost Optimization
- **Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.
- Optimization plan for wireline/wireless telecom accounts/services.
- **Contract & SLA Management**:

- Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals
- Manage Forward and Reverse Logistics.
- Responsible for RMA management such as broken screen, IP phone replacement etc.
- Responsible for PO, billing, and procurement of new **inventory/hardware.**
- Responsible for follow up with vendors on missing invoices and ensure invoices are received
- Log & monitor tickets on erroneous invoices, EDI files and ensure completion.
- Analyze invoices, identify reason of past due and work with vendor to resolve past dues.
- Analyze misapplied payments and work with customer to get payment information and reconcile disputes.
- Work with vendors to resolve payments and overbilling disputes.
- Identify billing errors and TEM invoice lifecycle.
- Reporting and Analysis of the Billing, contracts, and Data and Voice Usage.
- Should understand leading **Telco Portals and their processes flows**.


**KEY TECHNOLOGIES**:

- Prior experience on Calero or Tangoe TEMS Platform
- Voice/Data, Managed Services, Billing, Invoice Management, Erroneous invoice settlement
- Understanding of technology terms used as DID, Toll-Free, SIP, PSTN, ISDN, MPLS etc.
- FXS, FXO, Porting, Purchase Orders, T1/E1/ CAS, MPLS, Service Provider Connectivity, Last mile.

**Good Communication Skills**
- Ability to communicate technical issues clearly in person, on the telephone.
- Good problem analysis and problem-solving skills.
- Should have a great customer handling skill.
- Open for 24x7 availability.
- Able to handle unforeseen situations.
- Strong customer focus and good teamwork skills.
- Relevant experience on Telecom Technologies.
- Should have worked in an environment of more than 5000+ mobile clients.

Pay: $70,022.10-$90,405.10 per year

Schedule:

- 8 hour shift

**Experience**:

- Telecom Expense Management System: 6 years (required)

Ability to Commute:

- Mississauga, ON L4W 0C2 (required)

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