Floor Manager

**Key Responsibilities**:

- Coordinate all banquet staff involved in delivering events booked on SAIT campus.
- Oversee daily operations for small and large events. Brief each staff member upon arrival about their event and what expectations and standards need to be met.
- Acquire specialty items or equipment as per unique needs driven by the event.
- Ensure that all regulated health, service, and labor standards are met.
- Ensure the cleaning and maintenance needs of the room’s areas are met, including all staging rooms/spaces.
- Filling out feedback forms for each event specified with a breakdown of each event/staff/challenges/success
- Maintain a positive and productive collegial connection with both SAIT community and internal Hotel Arts departments.
- Ensure that events are set up according to the contract signed with the client and the standards of Curated Catering powered by Hotel Arts - Meet with organizer to ensure no changes are required.
- Maintain an inventory of equipment needed for events, including linens, plate ware, glassware, cutlery and beverages [liquor and mix]; servery, john ware, prep kitchen and FOH Catering space.
- Exhibit strong judgment and adaptability by making timely and thoughtful decisions and solving problems as situations evolve.
- Coordinate catering with the Catering Operations Manager
- Demonstrate ability to remain calm, focused, and effective under pressure.
- Oversee employee scheduling by tracking hours worked, assigning breaks, and adjusting staffing levels, including early release when operational needs have been fulfilled.
- Organize the liquor program for each bar operated. Ensure that cash, tickets and liquor amount consumed match. Post pre-liminary numbers day of the event, to be reviewed by senior management.

**Full Event Management to include**:

- Daily communication to FOH and BOH teams regarding the food components, timings and execution for the event.
- Bar Management
- Bar Signage including price lists and featured menus for specialty products
- BBC’s - Double count prior to taking to bar. BBC will be completed by senior management
- Counting tickets for host bars

- Initiate the acquisition of client feedback on the quality of the delivery of each event.
- Responsible for cart preparation prior to event
- Print checklists onto BEO’s for cart pack list.
- Printing and filling out cart build checklists (oversee current floor managers checklist)
- Ensuring you are finishing checklists 2 days ahead.
- Responsible for prepping each event or giving this task to a trusted member of the team
- Organize prepped items efficiently for event.
- Ensure proper labelling of built carts-
- Review carts not completed by a floor manager
- Train newer staff on cart building**Administrative Duties**

- Stay in the space if necessary for a bit of morning to prep for next days events and tidy up
- Check on each event to ensure smooth execution (preferably do this as well before events start to make sure setup looks great)
- Inventory FOH space
- Dry Goods Order - Notes on white board
- Photocopying

**Leadership & Team Development**

- Leading by example: be the first to tackle undesirable tasks.
- Planning can be postponed when needed, active events are highest priority
- Remain calm under pressure, step away from a chaotic situation, re-evaluate the needs of the event to be able to effectively delegate required tasks to catering staff.
- Call senior management for help if required
- Informing catering staff of event expectations as shared from senior management and your understanding of the client.
- Reminding catering staff of service standards and order of service.
- Ensuring staff productivity.
- Build strong relationships with the staff, management and SAIT community.
- Strong communication with FOH and BOH
- Promote hospitality, good culture, and positive attitudes.

**Job Requirements**:

- Class 5 Driver’s License is mandatory
- Valid ProServe Certificate
- Minimum 2 years of supervisory experience in food and beverage
- Strong team player with the ability to work independently
- Flexibility to work evenings, weekends, and holidays as needed.
- Excellent written and verbal communication skills
- Exceptional customer service and multitasking abilities

Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality

CPi6DdcPKY