Business Analyst Lead

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your role**

The Business Analysis function resides within the Finance & Accounting team and plays an integral part in understanding and solutioning various business problems affecting Global Relay, particularly those that impact our revenues and billing. The Business Analysis Lead reports directly to the VP, Finance and has two primary responsibilities. Firstly, as a trusted advisor and problem solver, you are responsible for gaining a strong understanding of the purpose of your analyses, prioritizing and scoping project work, and developing the approach in which you will identify, gather and organize data needed from various sources. Working in collaboration with the Business Analyst, you will use this data to build financial analyses and models which can be easily adapted and maintained, including constructing models needed for recurring purposes that can be transitioned to their respective teams. Secondly, the Business Analysis Lead is a project manager and champion for the operationalization of business intelligence that stems not only from the Business Analysis function, but also cross-functionally from Revenue Operations, Sales Operations, and Customer Success. As Global Relay continues to grow you will take an active role in ensuring that business intelligence needs are streamlined and meaningfully deployed within the company. The Business Analysis Lead takes a proactive and comprehensive approach to ensure that all business intelligence needs are captured, triaged, actioned, and ultimately deployed within Global Relay to advance business objectives.

**Your responsibilities**
- Develop and maintain data models that support essential billing functions such as customer usage and overage computations
- Triage and own business analysis backlog requests, ensuring that analysis requests and updates thereon are timely communicated to stakeholders
- Assist the Business Analyst with monthly and ad hoc reporting of key SaaS metrics such as changes in monthly recurring revenues, customer usage, API and third party service usage, and other KPIs
- Act as the driving force amongst a cross-functional group of business intelligence focused teams (i.e. Revenue Operations, Sales Operations, Sales, Customer Success) to maximize collaboration of effort in defining, analyzing, and solutioning problems
- Spearhead data validation across Global Relay systems, particularly for information that drives business intelligence to ensure completeness, accuracy, and timeliness of data inputs to be used for analysis and reporting
- Serve as a strategic partner to senior management and executive leadership by translating complex analytical findings into clear, solution-focused actions
- Lead the way in operationalizing solutions to business problems, ensuring that cross-functional stakeholders are actively engaged in solution design, implementation, and roll-out
- Champion a culture of confidence and excellence in data analysis, acting as a key advocate for the Finance & Accounting team when addressing business problems
- Challenge existing data models to identify and explore potential revenue leakage or net new revenue opportunities
- Devise meaningful, comprehensive, and timely solutions for revenue, billing and other customer matters on an ad hoc basis
- Act as a data and data manipulation expert assisting the Finance & Accounting team with ad hoc analyses
- Identify opportunities for and assist with automation and process improvements to sales and billing processes in both our existing and next-generation CRM and billing systems

**About you**
- Minimum of 4 years experience in a Business Analyst, Data Analyst, or similar role
- At least 2 years experience in a lead/supervisorial capacity of a similar nature, including direct or indirect management of other analysts and cross-functional teams
- Demonstrated history of successfully leading complex business analysis and process improvement projects from beginning to end
- Post-secondary education; undergraduate degree in Business preferred
- Advanced understanding of MS Excel is a must, familiarity with other business intelligence and data visualization tools preferred (e.g. Tableau, NetSuite Analytics Warehouse, Power