Lead Business Analyst

**Creative & Development Technology (CDT)**

Creative & Development Technology is an organization within the Central Technology Organization. CDT partners with EA studios to build creative tools and solutions for our game makers and our players. We span four continents, bringing together diverse individuals passionate about their craft from across the globe. We partner in every development phase while improving their expertise to create greater experiences for players. CDT participates in creating some of the most beloved games and supports ongoing live services. Through cutting-edge technology, data-driven insights, and state-of-the-art practices, they drive quality and directly impact players. We are a learning organization, sharing collaboratively and exploring new ways to solve challenges in creating amazing games for millions of players worldwide.

**About the team**

The **CDT Operations Analytics** team, operating like an in-house consulting unit, supports a wide spectrum of projects across CDT through information, measures, and process transformation. Our mission is to help connect strategy with execution, by providing management advisory and analytics support for CDT Operations, large CDT/CTO and Cross-EA programs. Our team provides expertise in two analytics functions: business and data. You will report to the senior manager of the CDT Operations Analytics team on the business side.

**As a member of CDT Operations Analytics Team, you will**:

- Participate in a diverse range of assignments, from operational to strategic, in response to current or future needs:

- Lead several business analytics efforts to improve decision-making for the leadership team
- Investigate and unpack business and technical challenges that we are facing
- Provide guidance on the appropriate metrics/KPIs to measure productivity and effectiveness of the program/solution
- Contribute to process transformation and optimization effort
- Organize and lead information gathering sessions to capture workflow processes, user stories, data, pain points and feedback from internal partners
- Consolidate your investigation and recommendations into well-written and cohesive presentations for senior leadership (PowerPoint)
- Work with our partners including: operations, technology and development teams, finance, QA, talent acquisition, people experience, legal, first parties, vendors...
- Manage partners' expectations, your own timelines and deliverables throughout a project life cycle

**Who You are**:

- Result-oriented person with minimum of 8 years of professional experience performing all aspects of management advisory activities and enterprise level analysis (this is NOT a business systems analyst or data analyst position)
- Succeed in navigating ambiguity and establish structure and coherence to business problems
- Proficient in creating and giving presentations to a wide audience, especially to senior management (VP level)
- Effective to meet evolving deadlines because of changing priorities
- Inquisitive to go beyond the surface level, learn new concepts and explore creative solutions
- Collaborative in working with team members from a diverse set of backgrounds
- Motivated when problem solving and thinking creatively
- Comfortable working as part of an international team that spans across multiple time zones

**The following would be considered an asset for this role**:

- Previous working experience in a consulting-like environment or advisory role is preferable
- Advisory experience in operations assessment, technology evaluation and roadmap development
- Domain experience in creating reports and dashboards using data visualization software packages (eg. Power BI, Looker, Tableau)

Domestic and international travel may be required.

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.