Surveillance Operator

**OUR COMPANY**

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**

A Surveillance Operator plays an integral role to the safety and security of our employees, guests, and company assets. The Surveillance Operator demonstrates strong analytical, communication and observation skills, possess a thorough knowledge of computers and thrives in a fast-paced team environment.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**

A Surveillance Operator observes the activities of guests and employees via CCTV system with emphasis on searching for criminal activity and/or violation of policies and procedures as established by the company and BCLC. A key responsibility is to witness and accurately complete reports of irregularities through the proper chain of command.
- Maintains the highest levels of discretion and confidentiality
- Protects the safety of casino patrons, employees and company assets
- Logs and responds to all radio and telephone communications
- Maintains a log of routine tasks performed within the Surveillance Room and on the casino gaming floor
- Utilizes cameras and other approved observational resources to document all activities in all areas of the property
- Responsible for generating internal/external reports on gaming activity
- Observes all internal cash asset transfers and escorts to ensure the integrity of casino as well as abiding by all BCLC policies/procedures
- Performs other job-related duties, as requested by management
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Maintain working knowledge of company policies and procedures
- Attend on-going job training as directed by management

**QUALIFICATIONS AND EXPERIENCE**
- Proven superior customer service experience
- Post-Secondary education or suitable combination of education and experience an asset
- Previous gaming experience, or knowledge of casino games an asset
- Excellent command of the English language (verbal, written and comprehension)
- Highly proficient computer skills including knowledge of Excel, Word and Outlook
- Strong analytical and observational skills
- Excellent organizational skills and the ability to multi-task
- Friendly, outgoing and professional
- Strong mathematical skills
- Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs
- Must not have family or personal relations with casino employees, in accordance with BCLC regulations
- Must not be colour blind

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB registration
- Ability to complete all BCLC required trainings
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit for extended periods of time with several monitors and computers
- Must be able to work in an environment with no natural light- Parq Vancouver exists on the traditional, ancestral, and unceded territory of the xwm_ə_θkw_ə_y_̓ə_m (Musqueam), S_ḵ_wx_̱_wú7mesh (Squamish), and s_ə_l_̓_ilw_ə_ta_Ɂ_ɬ_ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices_