Salon Receptionist

**ABOUT LE PETIT SALON**

Located in the heart of downtown Ottawa, Le Petit Salon is more than just a high-end hair salon; it's a sanctuary for transformation and rejuvenation. Our ethos revolves around the principle that hairdressing is a journey—guiding our esteemed clientele to a place where they look and feel like better versions of themselves. We are committed to a carefully curated experience, both for our clients and our team. Le Petit Salon boasts an internal culture deeply rooted in core values like work-life balance, continued education, and client well-being. By focusing on these foundational elements, we've crafted an environment where going to work is a joy, stress is minimized, and personal as well as professional growth is not just encouraged but expected.

**ROLE OVERVIEW**

The Receptionist at Le Petit Salon is the first point of contact for our clients and plays a crucial role in shaping their experience. This position requires a highly personable individual with outstanding customer service skills, responsible for managing the reception area, attending to clients, and assisting in ensuring the salon's front-of-house operations run smoothly. Reporting directly to the Client Experience Manager, the Receptionist is responsible for providing support across various areas of salon operations and is essential in creating a welcoming atmosphere for our clients.

**KEY RESPONSIBILITIES**

**Client Reception**:Welcoming clients warmly, managing appointments, and ensuring a seamless check-in and check-out process.

**Communication Hub**:Serving as the primary point of contact for client inquiries, providing accurate information, and facilitating effective communication between clients and salon staff.

**Salon Presentation**:Maintaining the aesthetic integrity of the reception area and ensuring it meets Le Petit Salon’s standards of cleanliness and organization.

**Financial Transactions**:Handling billing, processing payments, and maintaining accurate financial records related to client services.

**Client Service**:Enhancing client satisfaction through attentive service, addressing needs, and fostering a luxurious salon atmosphere.

**Administrative Support**:Managing administrative tasks, including scheduling, inventory management, and supporting salon operations and marketing efforts.

**QUALIFICATIONS & SKILLS**

**Professional Experience**:A background in reception, customer service, or a related field, preferably within a salon or luxury service environment.

**Organizational Skills**:Adept at multitasking, prioritizing tasks, and maintaining meticulous attention to detail in a dynamic environment.

**Customer Service Expertise**:A proven track record of delivering exceptional customer service and a natural ability to make clients feel valued and prioritized.

**Flexibility**:Willingness and ability to adapt to varying schedules, including weekends and evenings, to meet the needs of the salon.

**PERSONAL QUALITIES**

**Interpersonal Savvy**:Outstanding communication skills, a personable demeanor, and the ability to build rapport with clients and colleagues alike.

**Composure**:Grace under pressure, maintaining a calm and welcoming presence even during busy periods.

**Professionalism**:A commitment to upholding the prestigious image of Le Petit Salon through personal presentation and conduct.

**Initiative**:A proactive approach to identifying and addressing client needs, improving salon operations, and contributing positively to the team dynamic.

**Integrity**:Upholding the highest standards of confidentiality, discretion, and ethical conduct in all interactions and transactions.

**Solution-Oriented**:Ability to approach challenges with a positive, problem-solving mindset.

**Team Player**: An innate willingness to cooperate and collaborate with team members to achieve collective goals.

**Client-Centric Focus**: A consistent commitment to prioritizing the comfort, satisfaction, and well-being of our clientele.

**Detail Oriented**: Exceptional focus on the little things that elevate the client experience and salon operations.

**Adaptability**: Comfort with change and the ability to pivot quickly as circumstances require, whether it's dealing with a last-minute client request or a change in schedule.

**If you feel you match this description, we'd love for you to apply**

**Job Type**: Part-time

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Paid time off
- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- Day shift
- Evening shift

**Experience**:

- Salon Reception: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- French (required)

Ability to Commute:

- Ottawa, ON (required)

Work Location: In person