Claims Coordinator

1 week ago

Burlington, Canada Sofina Foods Inc Full time

Position Summary
Key Accountabilities
- Lead the end-to-end management of occupational and ensuring compliance with WSIB reporting and timelines.
- Analyze case details to determine eligibility, escalate concerns, and develop objection rationales when necessary.
- Act as the primary point of contact with WSIB and site stakeholders throughout the duration of an employee’s case.
- Facilitate and lead RTW and accommodation meetings, proactively identifying barriers and implementing appropriate workplace adjustments, in line with Sofina’s Accommodation Program.
- Ensure the duty to accommodate threshold is met in all accommodation cases, in accordance with applicable legislation and internal policies.
- Provide in-person support through quarterly site visits, building relationships with local teams and addressing site-specific needs, including ad hoc in person support and training.
- Coach and advise site stakeholders, including union representatives, on best practices in accommodation and disability management.
- Monitor and adjust RTW plans to support timely and safe integration into productive duties.
- Maintain accurate, confidential claim files and case documentation; ensure data integrity for audit and reporting purposes.
- Provide expert support during WSIB appeals and represent the employer in related processes.
- Track and analyze disability metrics across all sites; compile and present key performance indicators (KPIs) to senior leaders on case outcomes, claim durations, and program effectiveness.
- Develop and deliver training to key stakeholders, including annual refreshers and onboarding sessions, to ensure consistency and compliance in disability and accommodation practices.
- Foster a collaborative and proactive culture around injury management and workplace accommodations.
- Provide ad-hoc support to HR on complex non-work-related disability leaves.

**Requirements**:

- A degree or diploma in Health and Safety, Kinesiology, Health Sciences, Human Resources, or related field preferred
- 5-7 years of WSIB claims management experience and accommodation in a unionized environment
- An intermediate understanding of Worker’s Compensation Acts, regulations and policies, disability management best practices and Duty to Accommodate legislation.
- Knowledge of Human Rights and Labour Law
- Ability to manage case load and meet demanding deadlines
- Proficient in use of Microsoft Word, Excel, Outlook, and Power Point

Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

  • Disability Claims

    3 days ago

    Burlington, Canada Reliance Home Comfort Full time

    A leading home services provider in Burlington seeks a Disability Claims Coordinator to manage WSIB/WCB claims and develop Return-to-Work plans. The role requires strong knowledge of relevant legislation and experience in disability claims administration. Candidates should possess excellent communication and time-management skills, along with a...

  • Disability Claims

    4 days ago

    Burlington, Canada Reliance Home Comfort Full time

    A leading home services provider in Burlington seeks a Disability Claims Coordinator to manage WSIB/WCB claims and develop Return-to-Work plans. The role requires strong knowledge of relevant legislation and experience in disability claims administration. Candidates should possess excellent communication and time-management skills, along with a...

  • Specialist, Health, Safety

    2 weeks ago

    Burlington, Canada City of Burlington Full time

    A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting...

  • Warranty Service Coordinator

    1 week ago

    Burlington, Canada GENTEK BUILDING PRODUCTS LTD Full time

    Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they...

  • Specialist, Health, Safety

    2 weeks ago

    Burlington, Canada City of Burlington Full time

    A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting...

  • Human Resources Coordinator

    4 days ago

    Burlington, Canada Metrican Stamping Co. Inc. Full time

    1 *** Reporting directly to the HR Manager, the HR Coordinator is responsible for helping support administrative and functional excellence in the Human Resources department in the areas of; recruitment/retention; employee relations; health and benefits administration; claims management; the maintenance of training and personnel records; and employee...

  • Accounting Coordinator

    5 days ago

    Burlington, Canada Attridge Transportation Incorporated Full time

    Attridge Transportation Incorporated is pupil transportation company located throughout Ontario. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill a **permanent, full-time** position of **Accounting Coordinator** at our **Burlington, ON** location. The Accounting Coordinator will be responsible for a...

  • Operations Coordinator

    1 week ago

    Burlington, Canada Sitech Eastern Canada Ltd Full time

    **Operations Coordinator Responsibilities**: - Invoicing - daily rental invoicing, cycle billing, over the counter sales, machine install and field service invoicing; - Updating purchase orders to include such things as proper Fx and freight charges are included; - Coordinate warehouse receiving and prepping orders for shipment; - Maintaining paperwork flow...

  • Coordinator, Human Resources

    3 days ago

    Burlington, Canada City of Burlington, Ontario Full time

    **Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...

  • Supply Chain Coordinator

    2 weeks ago

    Burlington, Canada Vicwest Inc. Full time

    At Vicwest we are "Building for Tomorrow", We are currently looking for a **Supply Chain Coordinator** to join our Burlington office. **"Our Reputation Stands on What We Build"** Our mission is to innovate the most sustainable & complete building envelope solutions in the Canadian market, with our trusted employees, customers and communities guiding all that...