Manager, Ticketing Services

**MANAGER, TICKETING SERVICES**

**Contract**

**Full-time**

**Ticketing & Customer Relations**

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:
**MANAGER, TICKETING SERVICES**

Reporting to the Director of Ticketing & Customer Relations, the Manager, Ticketing Services is responsible for facilitating effective communication and collaboration among multiple internal teams and clients to manage event creation and ticket requests for both internal and third-party events. This role involves overseeing seating holds for TIFF events, maintaining comprehensive documentation of ticketing policies, and monitoring sales to optimize inventory levels.

**RESPONSIBILITIES**:
- Collaborate with the Manager, Ticketing Operations, to oversee the day-to-day operations of the administrative team.- Lead by example in team management and development, promoting a “one team” approach; ensure departmental integrity and vision are maintained while providing growth and learning opportunities for team members.- Translate business needs into system realities by managing and recommending improvements to seating structures, holds, and pricing for all TIFF activities.- Represent the interests of the ticketing department in multi-departmental committees and working groups.- Provide support and guidance to the Ticketing Operations team as needed.- Engage with multiple internal teams and clients to fulfill event creation and ticket requests for both internal and third-party events.- Collaborate with teams to manage departmental seating holds and pricing for all TIFF activities in our ticketing system.- Keep documentation of all internal ticketing policies and procedures up to date.- Monitor ticket sales and adjust inventory levels as necessary to maximize sales and minimize excess.- Collaborate with the Director, Ticketing & Customer Relations, to develop and implement inventory management procedures, including RSVPs and best practices for operational efficiency.- Establish timelines and identify requirements for Festival deliverables in collaboration with internal team members.- Work with other departments to manage Festival accreditation and provide Press and Industry screening reports. Oversee a team of six.- Utilize troubleshooting techniques and tools to promptly resolve ticketing and adjacent system issues; coordinate with IT to address any hardware or operational challenges.- Manage a two seasonal teams, Internal Orders and Accreditation production.

**JOB GRADE & SALARY**:
- Job Grade 3- $50,000

**TARGET**CONTRACT DATES**:
- March 3, 2025 - December 31, 2025

**WORK LOCATION**:
- Office Location: 350 King Street West, Toronto, ON M5V 3X5- Weekly in-office requirements:
- Minimum 2 days (November to May)- Minimum 3 days (June to October)- Festival Office Requirements: Full Time from July - September

**MINIMUM REQUIREMENTS**:
- 5 years+ of experience working with event ticketing systems and/or managing customer/transactional-oriented databases- Previous experience with any Ticketmaster products is an asset- Previous experience with project management, event planning and execution- Previous experience managing a customer-facing online e-commerce platform- Minimum of 3 years experience managing or supervising staff- Intermediate-level Microsoft excel skills- Strong ability to work efficiently on many projects with varying deadlines and anticipate priorities- Self-starter with the ability to problem-solve, independent learner with a solid ability to communicate to multiple levels in an organization- Demonstrated pride in accuracy and efficiency- Ability to improve and lead a positive, innovative and encouraging work environment- Shown to perform well under pressure- Mature personal judgment, exhibiting a high level of professionalism and diplomacy.

**HOW TO SUBMIT & APPLICATION DEADLINE**:- Please upload your cover letter and resumé as PDF(s), before the deadline of
**WEDNESDAY, FEBRUARY 5, 2025**

**CLOSING**:
TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potent