Customer Service Representative: Intake

2 weeks ago

Ottawa, Canada Ottawa Humane Society Full time

**Customer Service Representative: Intake**

The Customer Service Representative: Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS)

**What would you do?**
- Ensure professional intake and discharge of animals
- Assess and document the health and behavior of incoming animals
- Examine all in-coming animals thoroughly for identification
- Research al possible avenues to match an animal to its owner
- Be aware, and make use, of relevant online and community resources
- Maintain the MAS area, facilities and equipment
- Accept and manage OHS payments and donations as required
- Enter and maintain data integrity in Raiser’s Edge and Chameleon
- Support and activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training, and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

**What are we looking for?**
- Secondary school diploma
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional working proficiency in spoken and written English and French is required
- Employees may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employees will be required to wear a uniform designated by the employer
- Employment is conditional upon the ability to work around all species of animals safely
- Employment is conditional upon maintaining confidentiality of OHS information

Individuals are required to be fully vaccinated against COVID-19 as a condition of being hired by the OHS. Medical exemptions and accommodation under human rights legislation are considered under the vaccination policy.

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

**Job Type**: Casual

**Salary**: $20.32-$24.72 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- animal handling: 1 year (required)

**Language**:

- French (required)

Work Location: In person

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