Field Service Technician

**Date Posted**:
2024-07-15
**Country**:
Canada
**Location**:
AIC, 6001 Grant McConachie Way, Richmond, British Columbia, V7B 1K3, Canada
**Position Role Type**:
Unspecified

Aircraft connectivity and services are essential to air transportation, critical to flight safety and important to the modern traveler. Through intelligently integrated aviation-dedicated global communications and data services, Collins Aerospace connects ANSPs, airlines, private operators, airports, FBOs, crew, dispatchers, schedulers, aircraft maintenance and even the passengers we all serve. And as owner and operator of one of the largest VHF/HF Air-to-Ground networks available today, Collins knows a thing or two about aviation communications. Each of which are backed by a dedicated 24x7 technical support team and globally stationed field technicians.

Collins is seeking an experienced Field Service Technician. You will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues based out of our Richmond, BC office.

**What You Will Do**
- Coordinates, prioritizes and resolves issues encountered by customers.
- Analyze system failures, identify and restore equipment malfunctions and failures.
- Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
- Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
- Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
- Troubleshoots technical problems and recommends actions to company or customer representatives.
- Assesses product needs in accordance with customer specifications.
- Install & maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes
- Install & Maintain dispatch console systems.
- Manages statement of work to meet customer and contract requirements.
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
- Will communicate and interact, both verbally and written, with English speaking customers
- Travel 30%
- Will be working to various locations where valid Canadian citizenship, valid driver’s license and vehicle are required.
- Monday to Friday workdays with rotational on call

**Qualifications You Must Have***
- Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience Experience with RF testing equipment and troubleshooting skills

**Qualifications We Prefer***
- Experience working in the RF field
- Be self-motivated and able to work effectively both in a team environment and under mínimal supervision in the field.
- Completion of a practical course in the RF Radio & Electronics
- Completion of a practical course in CompTIA A+ or equivalent

**What we Offer**

Some of our competitive benefits package includes:

- 3 weeks paid vacation.
- Extended health care, dental, vision, and more.
- Life & Long-term disability
- Group RRSP with company contributions up to 18% combined
- Ongoing training and education
- Employee tuition reimbursement in select areas
- Onsite Parking
- Located near public transit.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Connected Aviation Solutions: Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

**Collins Aerospace Diversity and Inclusion Statement**:
**Diversity drives innovation: inclusion drives success.** We believe a multitude of approaches and ideas enable us to deliver the best results for our workf