Desktop Support Analyst

3 days ago


Belleville, Canada GTA Field Techs Inc. Full time

**Job Overview**

**Duties**
- Provide first-level technical support for software and hardware issues, ensuring timely resolution of user inquiries.
- Troubleshoot and resolve issues related to operating systems, VPN connections, LAN configurations, and firewall settings.
- Utilize ServiceNow and Jira for ticket management, tracking incidents, and documenting solutions.
- Collaborate with IT teams to identify recurring issues and implement long-term solutions.
- Maintain thorough documentation of support processes, user interactions, and resolutions for future reference.
- Participate in training sessions to stay updated on new technologies and support tools.

Join our team as a Support Analyst where your expertise will contribute significantly to enhancing our IT services and user satisfaction. We are excited to welcome a new member who is eager to learn, grow, and make an impact within our organization.

**Job Types**: Full-time, Fixed term contract
Contract length: 1 month

Pay: $16.55-$23.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2024-10-19
Expected start date: 2024-10-21



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