Front Desk Agent

2 days ago

Drayton Valley, Canada Foxwood Inn & Suites Full time

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Making and entering reservations accurately while reviewing hotel inventory.
- Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Works harmoniously and professionally with co-workers and supervisor
- Handles laundry

**Qualifications**:

- Guest Services: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.00 per hour

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: One location

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