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Front Desk Supervisor
2 weeks ago
Monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures.
- Maintain a professional and high-quality service-oriented environment.
- Act as manager on duty for the hotel during your shift, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Review reservations for accuracy.
- Control cash transactions at the front desk and prepare bank deposits for management.
- Assist with airline bookings and room assignments.
- Oversee preparation of daily, monthly, and annual summary reports.
- Assist with inventory of supplies.
- Perform other duties as assigned.
- Following proper privacy and security procedures, as well as health & safety guidelines.
- We offer a competitive hourly wage and commissions on reservations.
- Hotel discounted rates and complimentary access to on-site fitness center.
- Provincial Medical, Group Life Insurance, Extended Health, Dental, Vision Care and Critical Illness after 3 months, for full time employment only, shared cost basis.
- Job Requirements/Qualifications:
- Minimum of two years experience hotel front desk with complete understanding of front office operations.
- Superior interpersonal skills and the understanding of when tact and discretion are necessary to handle both team member and guest issues
- A friendly and enthusiastic individual with excellent grooming and a professional image
- Ability to prioritize workload and meet deadlines in a multifunctional work environment
- Ability to communicate clearly and effectively with guests and coworkers
- Knowledge of Microsoft Office and property management system Visual Matrix an asset
- Ability to work a flexible schedule, including evening, weekends and holidays
- Recommended Training:
- SuperHost Foundations of Service Quality
- SuperHost Service For All
- Salary/Wage: Depending on experience
- Job Application Process:
