Front Desk Agent
5 days ago
We are looking for a **reliable and enthusiastic Front Desk Agent** to join our team. If you have excellent customer service skills, a strong work ethic, and thrive in a fast-paced environment, we’d love to hear from you
**Schedule**
We are seeking someone who can work Friday & Saturday 12pm-8pm Sunday & Monday 3pm-11pm
**Other Potential Coverage Shifts Available**:
7:00 AM - 3:00 PM, 8:00 AM - 4:00 PM, 10:00 AM - 6:00 PM, 12:00 PM - 8:00 PM, 3:00 PM - 11:00 PM, 3:30 PM - 11:30 PM, 4:00 PM - 12:00 AM, 11:00 PM - 7:00 AM
**Requirements**:
- **Valid Class 5 Driver’s License (no N)** - required to drive our airport shuttle.
**Key Responsibilities**
- Greet guests, handle check-ins and check-outs efficiently, and provide friendly, professional service.
- Manage reservations, phone calls, and guest inquiries with accuracy and care.
- Communicate hotel information including room types, rates, deposits, and policies.
- Maintain a clean and organized front desk area.
- Drive the hotel shuttle to and from the Victoria International Airport and BC Ferries.
- Address guest concerns quickly and effectively to ensure a positive stay.
- Anticipate guest needs and go the extra mile to enhance their experience.
**Qualifications**
- Excellent customer service and communication skills.
- Strong multitasking and problem-solving abilities.
- Positive attitude and a team-oriented mindset.
- Proficient computer skills; **Opera experience is an asset.**:
- Comfortable handling cash and credit card transactions.
**What We Offer**
- Competitive wage and benefits package.
- **Medical and dental coverage after 3 months** (minimum 25 hours per week).
- **Transportation subsidy** for employees who don’t live on the Peninsula.
- **Staff discounts**:
- 25% off food at **The Dickens Pub**:
- 40% off **Wyndham Hotels** worldwide
- Special staff rate for rooms at our hotel
- **Free on-site parking**:
- **Cross-training opportunities** and **referral bonuses**:
- **Tips** while driving the shuttle
**How to Apply**
- Confirm your **availability** (days and preferred shifts).
- Submit your **resume as a PDF** (Word documents not accepted).
We look forward to welcoming you to our friendly and supportive team environment
**Job Types**: Part-time, Seasonal
Pay: From $21.50 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- Class 5 Drivers Licence (required)
**Location**:
- Sidney, BC V8L 1X1 (preferred)
Work Location: In person
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