Branch Manager
4 days ago
The **Branch Manager** role provides leadership for the branch and maintains the overall accountability and responsibility for the operational direction of the branch in the areas of sales and business development, general operations, human resources and expense management. This energetic and driven individual will lead the personal and commercial sales, service and support teams to success.
**Accountabilities**
- Provide leadership and direction to all team members through coaching, communication, goal-setting and performance management to form a high performing team
- Work with the PL and CL Leadership Team and peers to formulate strategies to achieve sales and client retention targets that are outlined in Drayden’s overall vision
- Accountable for the branch operational performance including new business sales and renewals
- Accountable for upholding the client experience and ensuring service standards are met by all team members
- Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
- Communicate, implement and monitor branch results to ensure the writing of appropriate and profitable business with various insurance markets
- Enforce and maintain procedures, including potential difficult claims, to reduce and eliminate E&O exposures
- Accountable for overall recruiting and staffing of branch team
- Evaluate employee performance during regular team member upward communication and check-ins, including disciplinary action if necessary
- Participate in industry networking, community involvement, trade shows, and local business organizations
**Your Unique Talents**
- Understanding of insurance brokerage operations
- Sales ability and sales management
- Understands the needs of the customer (internal and external)
- Strong communication and negotiation skills
- Strong team player and collaborator
- Analytical and problem-solving abilities; develop solutions that maximize organizational performance
- A solid degree of knowledge about insurance products, services, and regulations
- You lead by example and encourage direct reports to recognize the value in networking and community groups
- Minimum Level 2 General Insurance License
- CAIB designation or equivalent insurance education
- 5 or more years of job-related experience or a minimum of 2 years leading a team of professional staff, or an equivalent combination of education and experience
**Your Values Align with Drayden’s**
- Integrity - You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
- Client Relationships - You have the desire to deliver exceptional client service
- Career Growth - You are motivated to learn and grow your career with our encouragement and support
- Embrace Progressive Change - You are an ‘ideas’ person and can adapt easily to change
- Teamwork - You work together with others to achieve goals
- Community - You support communities by being involved
**We offer a great place to work with comprehensive benefits including**:
- Competitive salary package including commission and bonus incentives
- Group RRSP with Company matching
- Employee Benefit Plan (Health, Dental, and Vision)
- Health Spending Account
- Employee Assistance Program
- Paid Personal Time Off
- Additional time off coverage
- Educational reimbursement program to support your career growth.
- We consistently meet our benchmarks on Employee Engagement
- FUN working environment with company social events
- Plus more
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