Branch Manager
1 month ago
- Provide leadership and direction to all team members through coaching, communication, goal-setting and performance management to form a high performing team
- Work with the PL and CL Leadership Team and peers to formulate strategies to achieve sales and client retention targets that are outlined in Drayden’s overall vision
- Accountable for the branch operational performance including new business sales and renewals
- Accountable for upholding the client experience and ensuring service standards are met by all team members
- Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
- Communicate, implement and monitor branch results to ensure the writing of appropriate and profitable business with various insurance markets
- Enforce and maintain procedures, including potential difficult claims, to reduce and eliminate E&O exposures
- Accountable for overall recruiting and staffing of branch team
- Evaluate employee performance during regular team member upward communication and check-ins, including disciplinary action if necessary
- Participate in industry networking, community involvement, trade shows, and local business organizations Your Unique Talents
- Understanding of insurance brokerage operations
- Sales ability and sales management
- Understands the needs of the customer (internal and external)
- Strong communication and negotiation skills
- Strong team player and collaborator
- Analytical and problem-solving abilities; develop solutions that maximize organizational performance
- A solid degree of knowledge about insurance products, services, and regulations
- You lead by example and encourage direct reports to recognize the value in networking and community groups
- Minimum Level 2 General Insurance License
- CAIB designation or equivalent insurance education
- 5 or more years of job-related experience or a minimum of 2 years leading a team of professional staff, or an equivalent combination of education and experience Your Values Align with Drayden’s
- Integrity
- You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
- Client Relationships
- You have the desire to deliver exceptional client service
- Career Growth
- You are motivated to learn and grow your career with our encouragement and support
- Embrace Progressive Change
- You are an ‘ideas’ person and can adapt easily to change
- Teamwork
- You work together with others to achieve goals
- Community
- You support communities by being involved
We offer
a great place to work with comprehensive benefits including:
- Competitive salary package including commission and bonus incentives
- Group RRSP with Company matching
- Employee Benefit Plan (Health, Dental, and Vision)
- Health Spending Account
- Employee Assistance Program
- Paid Personal Time Off
- Additional time off coverage
- Educational reimbursement program to support your career growth.
- We consistently meet our benchmarks on Employee Engagement
- FUN working environment with company social events
- Plus more
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