Store Manager

Are you a dynamic and experienced retail professional looking for an exciting leadership opportunity in Burlington? Our client, a renowned leader in the wholesale distribution industry, is seeking a dedicated Store Manager to join their vibrant team. This role offers the chance to oversee operations at a key location, drive sales growth, and ensure an exceptional customer experience. If you have a passion for retail management and a track record of success in a fast-paced environment, we want to hear from you

**Duties & Responsibilities**
- **Cultivating Customer Experience and Relations**: Fostering positive customer service interactions to enhance the overall shopping experience, increase basket size, encourage repeat business, and boost customer foot traffic.
- **Achieving Key Performance Indicators (KPIs)**:Delivering results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
- Providing **Leadership **and **Team Support **(up to 12 reports, including 2 supervisors): Offering guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks. Ensuring adherence to standards and following up to confirm completion.
- **Managing Team Operations**:Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures. Identifying talent within the team and fostering employee development opportunities.
- **Maintaining Operational Excellence**:Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
- **Implementing Inventory Controls**:Establishing and enforcing proper inventory management practices to minimize shrinkage and maximize inventory compliance.
- **Managing Store Costs**:Monitoring and controlling expenses throughout the store to ensure efficient cost management and profitability.
- **Promoting Positive Interactions**:Interacting with others in a respectful and accepting manner, maintaining a positive attitude even in challenging situations, utilizing de-escalation techniques as necessary, and serving as a role model for organizational values.
- **Collaborating with Head Office Departments**:Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.

**Skills the Client is Looking For**
- Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
- Ideally 3+ years of cumulative experience in a related environment - where leadership, operational and relationship management skills were demonstrated and developed.
- Experience in the food service / wholesale industry (B2B) strongly preferred.
- Strong overall computer skills - comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
- **Operations Management**: able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
- **Customer / Sales Focus**: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.

**Work Environment, Compensation & Benefits**
- **Type of Role**: Full-time permanent - 48 hours (6 days) /week

**Work environment**:

- Occasionally lifting (up to 50 lbs).
- Ability to climb ladder.
- Constantly on feet
- walking/standing/climbing.
- May be working in refrigerated area.
- Noise level may exceed 80 decibels.

**Travel**:

- Occasional travel to head office for management meetings/training.
- Occasional assistance at other A1 locations.
- **Compensation**:Salary, health & dental benefits, annual performance based bonus.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you comfortable with this role being 48 hours / week (6 days/week)?

**Education**:

- Secondary School (preferred)

Work Location: In person