Service Advisor

3 days ago

Campbell River, Canada Island Owl Mazda Full time

**T**he Steve Marshall Group**, which operates new, used, and RV dealerships throughout British Columbia and the US. We are an award-winning brand with more than 400 employees, and we are looking to add one more as a full-time **Service** Advisor**.

At the Steve Marshall Group, we are dedicated to delivering exceptional service and building lasting relationships with our customers. As a respected name in the automotive industry, we strive for excellence in everything we do - from vehicle sales and service to customer support.

**Role Summary**

We are seeking a dedicated and customer-oriented **Service Advisor** to join our team. In this role, you will be the key liaison between customers and our service department, ensuring an outstanding experience by managing vehicle maintenance and repair needs with professionalism and care.

**Key Responsibilities**
- Greet customers promptly and courteously, understanding their vehicle service needs.
- Provide accurate cost estimates and timelines for maintenance and repairs.
- Maintain clear communication with customers throughout the service process.
- Collaborate with technicians to ensure timely and efficient completion of services.
- Upsell additional services or repairs based on vehicle condition and customer needs.
- Manage service schedules and ensure timely follow-ups with customers.
- Use dealership software to document customer information, vehicle history, and service records.
- Address customer concerns and resolve issues to ensure satisfaction.

**Qualifications & Competencies**
- Proven experience as a service advisor or in a related customer service role (automotive experience preferred).
- Strong understanding of vehicle maintenance and repair processes.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in dealership management software and basic computer skills.
- Detail-oriented with a commitment to providing excellent customer service.
- Valid driver’s license with a clean driving record.

**What We Offer**:

- Competitive earnings potential.
- Health and dental plan upon completion of the probation period.
- Employee Assistance Program.
- Opportunities for advancement.
- Company events.
- Friendly, team-oriented work environment.

If you feel that you would be a great fit for this role, and our team, please submit a copy of your resume. We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

Our company is an **equal opportunity employer**. We are committed to creating a workplace that is free from discrimination and harassment and where everyone has a fair and equal chance to succeed.

We recruit, hire, train, promote, and make all employment decisions without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

We believe diversity and inclusion make us stronger, and we are dedicated to building a culture where all employees feel respected, supported, and empowered.

If you require reasonable accommodation during the selection process, please let us know and we will work with you to ensure your needs are met in accordance with applicable laws.

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