Service Coordination Specialist

Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider - and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.

At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. We are offer our colleagues flexibility, recognition, benefits, a supportive learning culture, and an expectation of high standards, all while having fun

Acclaim Health announces the availability of one (1) Regular Part Time Service Coordination Specialist position working in the Speers Road office in the Home Care Services department. This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs.

**PRIMARY FUNCTIONS**:

- Responds to all incoming telephone calls and provides information
- Resolves service issues by clarifying complaints; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment
- Updates client notes in AlayaCare as required
- Processes patient/client cancellations and communicates to the appropriate team member or department
- Processes scheduling changes to meet patient/clients services and needs.
- Processes (Community Clinics only) appointment time changes as required in AlayaCare
- Communicates effectively with all members of the health care team, LHIN and other external care partners
- As required, assists with the replacement of staff to ensure appropriate staffing levels.
- Communicates complex patient/client information and situations to the appropriate Supervisor/Manager
- Effectively communicates changes and/or information to team members
- Updates client information into the electronic health record in AlayaCare
- Maintains an accurate and confidential filing system

**POSITION REQUIREMENTS**:

- Minimum 1 to 2 years office and customer service experience
- One year Community College, Business Administration Program or equivalent.
- Strong communication and interpersonal skills.
- Effective listening skills.
- Working knowledge of Microsoft Office and AlayaCare.
- Knowledge of the organization and services.
- Good organizational skills.
- Proven ability to multi-task and meet deadlines.
- Demonstrated ability to work independently and collaboratively as a team member.

**Please note - only those applicants selected for interview will be contacted.**

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

**Job Type**: Part-time

**Salary**: $20.72-$23.36 per hour

**Benefits**:

- Company pension
- Employee assistance program
- On-site parking

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

**Experience**:

- office and customer service: 1 year (required)

Licence/Certification:

- Community College, Business Administration Program (preferred)

Work Location: One location