Coordinator, Retail Operations

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
The Coordinator, Retail Operations and Profitability is responsible for supporting a sound operational foundation that facilitates an enhanced employee and customer experience, acting as liaison between stores, Home Office, and vendors. The Coordinator will support stores to achieve and exceed productivity targets, freeing up more time to execute on customer experience strategy, growing store profitability while increasing customer satisfaction.

**KEY PERFORMANCE METRICS**
- Store Variance to Budget S&A
- Indigo Help SLAs
- Internal audit accuracy
- Net Promoter Score

**KEY ACCOUNTABILITIES**

Functional
- Service Stock program management:

- Administer 2 million dollar store S&A budget
- Ensure adequate service stock on hand at DC and with vendors to ensure stores never run out of business critical supplies
- Work with DC and finance to ensure service stock scrapping is executed as needed
- Act as a liaison between creative studio, various internal teams and vendors to ensure new service stock programs are implemented on time and within budget
- Work with RD and store teams to ensure they are aware of S&A budgets and performance to those budgets at all times
- Provide support to internal teams ensuring that specific supplies or equipment are sent to stores
- Liaise with vendor partners to ensure stores have all necessary operating supplies and equipment
- Accurate and timely coding of invoices to ensure vendors are paid and the appropriate internal teams charged for expenses
- Contributes to the following Retail Operations functions, communications and projects associated with the following systems and processes (includes project work, store facing communications and documentation):

- POS
- MPOS (iOS)
- Retail and Online promo testing
- Execute daily, weekly and monthly store reporting tasks as directed by the Director of Retail Operations and Profitability
- Support the drive for a Customer Centric culture within stores and home office by consistently modelling customer centric behavior and ensuring the customer is at the forefront of all decision making and design processes
- Seek out and communicate continuous improvement opportunities in all systems and functions within area of responsibility
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
- Proactively identify and anticipate customer expectations and needs

People
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization

**SCOPE**

Reports to: Manager, Retail Operations & Profitability

**KEY RELATIONSHIPS**

Internal:

- Vice President, Regional Directors and Store Leadership teams
- Retail Home Office teams
- Finance & Accounts Payable teams
- Distribution Center team
- Loss Prevention team
- Creative studio team
- Visual team
- Retail IT team
- Marketing teams

External:

- Vendors and Suppliers

**Qualifications**:
Work Experience / Education / Certifications
- At least 2 years of progressive experience in a retail environment
- Budget administration experience

Competencies / Skills / Attributes
- Basic knowledge of SAP
- Intermediate understanding of Excel
- Strong operational background
- Strong communication and interpersonal skills
- Excellent time manageme