Client Support Clerk

2 weeks ago

Burnaby, Canada NTT DATA Full time

**Req ID**: 68280

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a Client Support Clerk - Auxiliary
- SERVICE DESK to join our team in Burnaby, Kelowna, Victoria or Prince George, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets.

**Accountabilities**
- Perform password resets and update NTT DATA's service request system accordingly
- Update the status of the IMAC (Installs, Moves, Adds and Changes) Services through to completion within NTT DATA's service request system
- Update Schedule Planner with unplanned absences, OT shifts and other data entry within the system
- Install Standard Products or sub-components of Standard Products
- Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User's office or workspace and test the device
- Move and prepare for disposal, according to Client direction all packing materials and other associated trash to the mutually agreed designated location within the facility
- Monitor the Capacity Management mailbox

**Qualifications**
- High School Diploma and one year of customer service experience, education and /or training
- Experience with Data Entry and Typing skills
- Excellent Communication Skills with English Language proficiency
- Basic Computer Skills in Microsoft Office environment

**Financial Responsibility
- No financial responsibility.

**Direct Supervision
- No direct supervision.

**Project/Team Leadership or Training
- No team leader/training responsibilities.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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