Dispatcher

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logístical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world._

**Overall Purpose of Job**:
Receives, records, and transmits emergency and non-emergency information, and completes administrative duties under the direction of the Fire Captain of an assigned fire and rescue team.

**Key Responsibilities**:

- Complete daily tasks and assignments under the direction of the fire captain of the assigned fire and rescue team.
- Monitor the emergency radio channel and phone line to receive and assist with emergencies.
- Receive non-emergency calls regarding wildlife sightings, hazard reporting, road closures, mask fit-test bookings, general inquiries etc., and provide assistance to callers or direct callers to the

appropriate personnel.
- Monitor the confined space radio channels, record information in the confined space entry log, and update the confined space entry tracking board.
- Maintain the daily dispatch log by recording necessary information.
- Maintain the fuel log by recording necessary information.
- Maintain the electronic patient log by entering patient information.
- Maintain the access and security of highly sensitive information.
- Function check and monitor the condition of dispatch communication equipment and report deficiencies to the appropriate personnel.
- Keep up to date with relevant site-specific guidelines and procedures.
- Become familiar with emergency meeting point and AED locations by utilizing site maps.
- Maintain and update contact lists, site maps, and the frontline response-unit board.
- Maintain the organization and cleanliness of the dispatch office.
- Become familiar with dispatch centre evacuation procedures.
- Participate in emergency drills.
- Assist with the onboarding of new hires by providing dispatch training for new members.
- Complete required dispatch courses.
- Complete required International SOS continuing education modules.
- Attend required meetings including daily start-of-shift meetings.
- Maintain a respectful work environment by demonstrating positive work place behaviour.
- Comply with company policies regarding code of conduct, uniform, dress, and appearance.
- Perform other administrative duties as requested by the fire captain, nurse practitioner, and the site liaison manager.
- Ensure International SOS is represented in a positive and professional manner when interacting with the client and other contractors on site.
- Receive and record reports of all emergency events, and record all communications throughout the incident.
- Follow the site-specific fire, rescue, and medical dispatch guidelines and protocols throughout the incident.
- Assist callers with initial actions such as evacuation procedures, emergency medical instructions, emergency meeting point instructions, etc.
- Dispatch the appropriate personnel, apparatus, and resources in accordance with emergency response protocols or as instructed by the officer-in-charge.
- Contact and update essential personnel and agencies in accordance with emergency response protocols, or as instructed by the client or the officer-in-charge.
- When requested, assist responding personnel by providing directions to emergency meeting point locations.
- Communicate any reported or known emergency scene hazards to the officer-in-charge and responding personnel.
- When requested, assist the officer-in-charge by searching databases or reference materials to obtain required information related to the incident.
- Assist the officer-in-charge by requesting or communicating information on their behalf to various personnel, business units, or agencies.
- Perform all-calls to notify personnel of potential or imminent dangers, or termination of incident operations, when requested by the client or the officer-in-charge.
- Enter dispatch information into the emergency call report and submit to the officer-in-charge.
- Participate in the post-incident analysis or debrief.
- When required, participate in the incident investigation.

**About You**:
**Required Skills and Knowledge**
- Dispatching Certificate in Emergency Services or equivalent
- ICS 100
- Drivers License
- H2S Alive
- CSTS

**Required Competencies**
- The ab