Customer Service Representative

2 weeks ago

Stouffville, Canada Stella-Jones Inc Full time

Are you looking for a job in a well-established, international manufacturing company?
- Do you excel at delivering an exceptional customer experience?
- Does the wood industry interest you and you wish to evolve in a fast-growing company?

Look no further; our **Stouffville (Gormley)** location is actively looking for someone just like you

**But who are we?**

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).

**With us, you will have access to**:

- A competitive salary
- Full range of benefits including medical and dental coverage, life insurance, short-term and long-term disability.
- Retirement program with a generous employer contribution
- Share purchase program
- Annual profit-sharing program
- Availability of a hybrid work model

**What would be your responsibilities?**

The Customer Service Representative provides sales and customer service to build, maintain and retain clients. The Customer Service Representative has the responsibility of inputting and organizing orders as well as tracking shipments. Assists with client account management and after sale services.

**We need you to**:

- Handle sales desk calls.
- Prepare and send quotes, price pages and communications.
- Receive and process orders by inputting them into the system
- Organize and track shipments for time and cost efficiency, shipping documents and track invoices.
- Ensure after-sales service by conducting follow-ups, dealing with customer matters and answering inquiries.
- Client account management through order changes, credits, adjustments and returns.
- Perform other duties as assigned.
- Effective interpersonal and communication skills
- Problem solving, priority-management and conflict resolution skills
- Maintain positive and enthusiastic attitude even in adverse situations
- Excellent customer service skills and the ability to anticipate customer needs
- Demonstrate respect for coworkers and customers
- Ability to work independently as well as a part of a team
- Time and stress management
- Able to adapt to various circumstances, while keeping focus on goals
- Lumber and building product knowledge, an asset
- Basic accounting knowledge.
- Intermediate computer skills (MS Office)

**What we expect from you?**
- Grade 12 or equivalent
- Minimum 5 years’ experience in a similar role.
- Proficiency in English

Our team is eager to meet you

**Job Types**: Full-time, Permanent

**Salary**: From $52,500.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stouffville, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 5 years (preferred)

Work Location: Hybrid remote in Stouffville, ON

  • Customer Service Representative

    3 days ago

    Stouffville, Canada Arelli Commercial Cleaning Full time

    **Customer Service Representative** We are a thriving commercial cleaning entrepreneur in GTA and currently looking for a Customer Service Champion to join our journey to service excellence. This is a work from home position. You will be using our state of the art CRM system and mobile app for crew members to streamline your work. **Responsibility**: -...

  • Customer Service Advisor

    17 hours ago

    Stouffville, Canada Bruce's Auto Service Full time

    **Main responsibilities include**: - Greeting and welcoming customers as they approach the front desk - Answering questions and addressing complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Scheduling appointments for customers - Keep front desk...

  • Customer Service Advisor

    5 days ago

    Stouffville, Canada Bruce's Auto Service Full time

    **Main responsibilities include**: - Greeting and welcoming customers as they approach the front desk - Answering questions and addressing complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Scheduling appointments for customers - Keep front desk...

  • Customer Sales Representative

    4 days ago

    Stouffville, Canada Century Mill Lumber Full time

    _**Summary**_ Customer Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Customer Sales Reps report directly to General Manager, Chris Black. - **Duties**_ - Develop and maintain excellent staff relationships and a positive...

  • Customer Sales Representative

    2 weeks ago

    Stouffville, Canada Century Mill Lumber Full time

    **_Summary_** Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Sales Reps report directly to General Manager, Chris Black. **_Duties_** - Develop and maintain excellent staff relationships and a positive and safe team...

  • Customer Sales Representative

    7 days ago

    Stouffville, Canada Century Mill Lumber Full time

    **_Summary_** Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Sales Reps report directly to General Manager, Chris Black. **_Duties_** - Develop and maintain excellent staff relationships and a positive and safe team...

  • Day Time Customer Service Representative

    4 days ago

    Stouffville, Canada Staples Canada Full time

    : 1264611 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Customer Care Representative

    2 weeks ago

    Stouffville, ON, Canada Ontario SPCA and Humane Society Full time

    Who We AreThe Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of...

  • Client Service Representative

    1 week ago

    Stouffville, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Sales Representative

    1 week ago

    Stouffville, Canada Leggat Stouffville Ford Full time

    **Leggat Stouffville Ford** is seeking a **Sales Representative** to join our team! As a **Sales Representative**, you believe and excel in immediate customer responsiveness and communication following the Leggat Digital Customer-Driven Standards and the Sales Policy Process. **About Us** Established in 1922, Leggat Auto Group is a family-owned business...