Ltl Central Canada

We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
**Shift Details**: Friday-Monday; 6:00am-4:00pm
SUMMARY
The Operations Supervisor is responsible for planning, organizing, and supervising the day-to-day operation of the Administration and OS&D departments.
PRIMARY RESPONSIBILITIES
- Supervision of paperwork flow and office staff during the day shift.
- Provide leadership and training to current and new employees.
- Responsible for completing performance appraisals, discipline conversations, as well as assist with hiring and termination decisions.
- Provide detailed orientation to new employees specific to their new role.
- Complete vacation scheduling, approve leave of absence requests and provide vacation or leave of absence coverage as required.
- Monitor team workload and approve overtime as required.
- Maintain KPI’s as corporately directed for document processing and supporting paperwork process as it pertains to the operation.
- Prepare daily KPI reporting.
- Coordinate workflow with other shifts and departments.
- Maintain constant communication with Dispatchers and Customer Service regarding missed pickups.
- Monitor and track freight bills that require special instructions and update as necessary.
- Complete pro-active performance conversations and coaching for employee development.
- Clear understanding of all duties performed by OS&D and administration departments.
- Ensure safe working environment and that any safety concerns are reported and addressed.
- Maintain excellent phone etiquette while answering and prioritizing calls.
- Print bills of lading and manifests of loads for check-in, attach pro-bill stickers, route and scan bills of lading.
- All other duties as required.

REQUIREMENTS/QUALIFICATIONS
- Six (6) months of experience equivalent to the job description or previous experience in the transportation industry required.
- Excellent communication skills while dealing with team members, customers and drivers required.
- Able to maintain smooth flow of communication, directions and paper flow.
- Strong keyboard skills, accuracy, knowledge of shipping documents, organizational skills preferred.
- Experience with AS400, Microsoft Office, Truckmate preferred.
- Resourceful and capable of multi-tasking.

WORKING CONDITIONS
- Salary based on a 45-hour work week.
- May be required to work additional hours due to operational needs.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

We thank all those who apply. Only those selected for further consideration will be contacted.
ELVERS