Guest Services Supervisor

2 weeks ago

St Catharines, Canada Heart of Niagara Hotels Full time

Demonstrated ability to lead and direct a team.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
- Strong working knowledge of accounting practices and principles.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
- Able to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits, and other events.
- Continuous learning, brand standards and learning required by HR.
- High level of proficiency with Visual Matrix and Microsoft software packages.

Work Conditions
- Ability to attend and conduct presentations.
- Manual dexterity is required to use desktop computers and peripherals.
- Standing for extended periods of time.
- Overtime as required.

Perks
- Hotel Discounts
- On-site fitness, discounts on meals, and more

**Job Types**: Full-time, Permanent

**Salary**: Starting at $18.50

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 2 years (preferred)
- Supervisory: 2 years (preferred)
- Industry Related experience

Work remotely:

- No

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