Team Lead Psw

**Make “being the difference” your Career.**.**

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Join the Bayshore Family: Enhance care for clients of all ages and backgrounds with compassion and excellence.

Bayshore is seeking passionate and caring **Team Lead Personal Support Worker** to join our exceptional team. At Bayshore, you will have the opportunity to create meaningful moments for clients daily while providing exceptional care.

**Why Choose Bayshore? We Offer**:

- **Full and Part-Time Careers**: We offer flexible career options to suit your lifestyle, whether you’re looking for full-time stability or part-time flexibility
- **Top Industry Wages**: Earn top wages for the critical work you do, reflecting your skills and dedication
- **Comprehensive Benefits**: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being.
- **Retirement Savings Plan**: Benefit from a company-contributed retirement savings plan to help secure your financial future
- **Paid Time Off**: Including sick days, orientation, and training
- **Travel Compensation**: Competitive compensation for your travel, recognizing the importance of your time and effort
- **Efficient Schedules**: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance
- **Career Advancement**: Opportunities for professional advancement and growth
- **Mobile Devices**: Provided for easy documentation and communication
- **Supportive Management**: Accessible clinical managers and schedulers who value and support your work.

**Work Environment**
- **Collaborative Team Atmosphere**: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care
- **Client-Centered Care**: Focus on building strong, trusting relationships with clients and their families
- **Flexible Work Schedules**: Designed to balance your professional and personal life
- **Ongoing Training and Development**: Continuous training to advance your skills and enhance your ability to provide outstanding client care
- **Safe and Supportive Environment**: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients.

**Primary Responsibilities**:

- **Leadership, Training and Mentoring**; the team of paraprofessionals, ensuring they adhere to standards of care and best practices, providing ongoing support and mentorship to the team.
- **Communicate**: Professionally engage with patients, families, staff, and funder organizations
- **Process**: Quickly handle funder referrals and updates in the EMR (Procura)
- **Review**: Collaborate with Supervisors, field employees and patients to assess service needs
- **Schedule**: Assign care providers based on client needs, geographic area, staff skill-set and availability
- **Coordinate**: Ensure consistent caregiver assignments and service delivery
- **Notify**: Keep patients and staff informed of initial and ongoing schedules
- **Utilize**: Optimize staff schedules to meet their availability and client care needs
- **Document**: Maintain accurate records in the EMR
- **Resolve**: Address patient concerns promptly and follow escalation pathways

Job Qualification

**Education**:
Personal Support Worker diploma or equivalent (evidence required)

**Attributes**:

- Excellent communication skill with fluency in written and spoken English
- French proficiency required for positions located within Quebec or where French language is a service requirement
- Valid driver’s license, auto insurance and reliable vehicle.
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- 2 supervisory references,
- A clear criminal record check with vulnerable sector screening
- Proof of being negative for TB.

Bayshore is committed to a high quality and safe environment