Customer Service Representative Supervisor

5 days ago

Brantford, Canada Kenan Courier and Logistics Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
- **Tasks**:

- Authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers' training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- ** Supervision**:

- 5-10 people
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- ** Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Initiative
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week

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