Customer Support Specialist

7 days ago

Kitchener, Canada VieTech Training & Consulting Inc. Full time

**About the job**

VieTech Training & Consulting Inc. is looking for a customer-driven and detail-oriented Customer Support Specialist to help us establish and maintain our WholeFleet Diagnostics brand. Customer Support Specialist’s responsibilities include providing exceptional customer service to current WholeFleet clients by addressing customer inquiries and issues as well as ensuring prospective clients are presented with product and service offerings catered to meet their needs.

**Responsibilities**
- Input and update CRM with Client's information
- Prepare product/service information and estimates to clients that meet budgets and operational requirements
- Follow up with customers to deliver the best customer experience
- Gather customer feedback to share with Sales, Operations and Marketing
- Deal with customer inquires in a professional manner and escalate where necessary
- Coordinate shipping and receiving
- Manage and track inventory
- Manage office administrative duties

**Qualifications**
- 1 year(s) experience in sales or customer service preferred
- Experience in heavy-equipment/truck or automotive repair industry is preferred
- Post-Secondary Education or equivalent related experience
- Knowledge in Hubspot, Zoho Inventory, Canva, Squarespace and Mailchimp is an asset
- Proficiency in Microsoft Excel, Word and Outlook is required
- Experience in shipping and receiving is an asset
- Bilingual (English/French) is an asset

**Requirements**:

- Customer-service oriented mindset
- Strong relationship building skills
- Excellent verbal and written communication skills
- Ability to learn quickly
- Strong multi-tasking and prioritizing abilities
- Results-driven, self-motivated
- Ability to work independently
- Available to travel on occasion
- Ability to lift up to 20 pounds in an office setting

**Benefits**
- Full support and training
- Growth and endless learning opportunities
- Future opportunities and promotions
- Health spending account
- Annual bonus
- Flexible office schedule

**Employment Term**: Full-Time

**Office Location**: Kitchener, ON (Public Transit Accessible (LRT & Bus))

**Our Company**

WholeFleet Diagnostics (division of VieTech Training & Consulting Inc.) is a leading provider of professional level electronic service tools, technical support and training in the heavy equipment repair industry. We are passionate about empowering fleet operators and equipment repair providers through new technology and innovative solutions. Our vision is to continually identify and provide the most comprehensive and accessible products and services for our current and future customers.

**Salary**: $18.00-$24.50 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service: 1 year (required)
- Automotive repair: 1 year (preferred)
- Equipment repair: 1 year (preferred)

Work Location: Hybrid remote in Kitchener, ON

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