Customer Support Specialist

2 weeks ago

Kitchener, Canada Trans Plus Full time

At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers using multiple tools with the goal of providing timely, high-quality resolutions.

We are currently seeking a **Customer Support Specialist** to join our growing organization. We offer comprehensive benefits, an inclusive working environment and the potential for hybrid work. Responsibilities and qualifications outlined below.

**Responsibilities**
- Document, action, manage and resolve customer requests in a timely, professional manner
- Leverage internal resources including documents, videos and co-workers to increase knowledge and job effectiveness
- Perform light technical duties related to TransPlus software troubleshooting and issue resolution
- Coordinate customer environment updates as required
- Work collaboratively with fellow Support Team members to provide exceptional service

**Qualifications**
- 1-2 years experience in a customer service role preferred
- Extraordinary interpersonal skills, high EQ
- Experience with Salesforce Service Cloud would be a ‘plus’ but is not required
- Outstanding verbal and written communication skills
- Proven ability to multitask and successfully manage competing, time-sensitive priorities
- A willingness and ability to proactively seek and retain applicable knowledge
- Composure under pressure; the innate ability to keep calm and carry on

Learn more about TransPlus, we look forward to hearing from you

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