Manager, Continuous Improvement

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Manager, Continuous Improvement
**Status**: Temporary, Full time
**Schedule**: Monday - Friday
**Additional Requirements**: NA
**Number of positions**: 1
**Start Date**: ASAP
**End Date**: 13 months upon start date
**Internal Application Deadline**: 3 July 2025
This vacancy is for an existing position.
This role is a full time one-year contract and is located at our Ontario office, 100 International Blvd, there will be some travel required, both within and outside the province.
At LifeLabs, we are focused on our vision of building a healthier Canada We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 21 laboratories and service over 19 million patients each year.
Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,000 employees, we all make a difference and that’s why our people are so important to us.
This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.
This role is a full time one-year contract and is located at our Ontario office, 100 International Blvd, there will be some travel required, both within and outside the province.

**Responsibilities**:

- Manage the development and deployment of Lean tools and methodologies that will raise the skills and knowledge of LifeLabs employees
- Establish Continuous Improvement Roadmaps that will deliver significant and quantifiable improvements in various areas
- Provide training on necessary Lean tools and concepts to ensure effective deployment of Lean initiatives
- Facilitate continuous improvement of existing processes through RCIP and non-RCIP initiatives
- Provide coaching that will enable achievement of business results by identifying and eliminating waste and also promote the development of continuous improvement culture
- Help deploy the Operations Management Process across Operations and other key LifeLabs departments
- Optimise workflows using tools such as Value Stream mapping and Standardised Work
- Provide input to development of CI Business plan by understanding internal business objectives, benchmarking external best practices, and identifying improvement opportunities.

**Requirements**:

- University degree in Engineering, Business, Science or equivalent
- At least 5-7 years of experience in a similar role
- Proven ability to take strategic direction and objectives and develop and deploy supporting tactical plans, then providing direction and overall team management to execute the plans.
- Strong change leadership experience in a high volume, highly complex product/services mix environment with a passion for making significant improvements.
- Thorough knowledge of Lean concepts and tools, such as Value Added and Non-value Added Work, Work Flow, JIT, Jidoka, Visual Management, 5S, Value Stream Mapping, Standardized Work, Single Piece Flow, Quality at Source, Poka-Yoke and Problem Solving and minimum of 5 years of experience deploying the concepts and tools to drive improvements.
- Minimum 5 years of experience in leading and facilitating teams to implement new technolo