Support Services Supervisor

**Responsibilities**

Reporting to the Administrator, the Support Services Supervisor maintains a hygienic environment for the residents and staff, in particular a safe, clean, comfortable and well-maintained environment, in compliance with legislation, standards and guidelines as reflected in the Fixing Long-Term Care Act, 2021

**Main duties**
- Provide for the leadership and administration of the Support Services Department (housekeeping, laundry, waste management, maintenance).
- Develop, implement, and evaluate departmental policies and procedures.
- Prepare the annual department budget, including human, fiscal and material resources.
- Assess existing and new systems, programs, and procedures.
- Participate in health care planning for the residents.
- Participate actively in the Home’s Health and Safety Programs and Fire Prevention Program.
- Provide department orientation to new hire staff, on the job training, coaching, supervision and evaluation of staff to enable them to maintain competence in the performance of their duties.
- Organize, evaluate and implement a monitoring program for the functions being delivered by Support Service in the Home’s Quality Improvement /Risk Management activities.
- Purchase supplies and equipment for the department.
- Recruit, select, hire, orientate, train and evaluate an adequate number of trained staff who exhibits a caring attitude and sensitivity to the needs of the elderly.
- Provide probationary and annual written performance appraisal.
- Interpret the policies and procedures of the organization for the staff.
- Maintain a system for adequate supply, measure, use and storage of cleaning supplies.
- Provide a program for the cleaning and care of floors, walls, furniture and equipment.
- Provide for the prevention and control of the transmission of infections in accordance with the Infection Control Program and isolation precautions.
- Coordinate the cleaning services of the interior of the building (e.g. floors, walls, and ceiling, including fixed equipment) in the residents’ rooms or offices and common areas in Resident Home Area. Special housekeeping routines required for infection control will be established.
- Ensure there are procedures for clearly identifying, handling and washing linen /laundry used by residents who have communicable diseases or infections.
- Ensure the Home’s furnishings, equipment and maintenance system, air conditioning, heating and ventilation, electrical and mechanical systems are maintained.
- Ensure the exterior of the building, walkways and outside areas are kept in good repair and free of debris.
- Ensure all maintenance records, and schedules for ongoing, preventative and emergency work are kept up to date.
- Monitor maintenance contracts; and provide guidelines and criteria for improved services.
- Ensure the daily and monthly routine job assignment is carrying on, recorded and smoothly.

**Others**:

- To undertake any other duties as assigned by the Administrator.

**Qualifications**:

- Post-secondary degree or diploma.
- Knowledge of evidence-based practices and, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable.
- Minimum of two-year experience in a managerial or supervisory capacity.
- Respect the goals, philosophy and objectives of the facility.
- Ability to communicate in English and Chinese (professional working proficiency) is required.
- Experience or working knowledge of infection prevention and control (IPAC) practices related to housekeeping, laundry, and waste management in a healthcare setting is a strong asset.
- Special consideration will be given to those who exhibit exemplary performance.

**We thank all applicants for their interest, please note only those selected for further consideration will be contacted.

Disclaimer: Mon Sheong Foundation is an equal opportunity employer and is committed to providing employment accommodation in accordance with the _Ontario Human Rights Code _and the _Accessibility for Ontarians with Disabilities Act. _If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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