Retail Store Manager

2 days ago

North York, Canada Cosmaroma Full time

**Key Responsibilities**:
**1. Leadership & People Management**
- Recruit, train, schedule, and manage a team of associates and supervisors.
- Foster a positive, performance-driven culture with strong team morale and accountability.
- Provide regular coaching, feedback, and performance evaluations.
- Ensure compliance with HR policies, safety standards, and labor laws.

**2. Sales Performance**
- Drive store sales and profitability by meeting or exceeding weekly, monthly, and annual sales targets.
- Monitor sales trends and identify opportunities for growth.
- Motivate team members to achieve individual and team sales goals.
- Execute promotions and suggestive selling strategies to increase average transaction value.

**3. Merchandising & Store Presentation**
- Ensure merchandise is well-stocked, accurately priced, and attractively presented.
- Oversee planogram execution, seasonal transitions, and promotional displays.
- Maintain a clean, organized, and safe shopping environment.

**4. Operations & Logistics**
- Oversee all daily operations including opening/closing procedures, inventory control, and point-of-sale systems.
- Coordinate timely and accurate deliveries and receiving of goods.
- Monitor shrinkage, ensure loss prevention protocols are in place, and investigate discrepancies.

**5. Scheduling & Resource Planning**
- Prepare efficient staff schedules based on store traffic, seasonal needs, and sales projections.
- Adjust schedules proactively to maintain productivity and manage labor costs.

**6. Customer Experience**
- Ensure a high standard of customer service is consistently delivered by all staff.
- Resolve customer complaints or issues promptly and professionally.
- Lead by example on the sales floor, engaging customers and offering product knowledge.

**Qualifications**:

- 3-5 years of retail management experience (home improvement or big-box retail experience an asset)
- Strong leadership, communication, and interpersonal skills
- Proven ability to drive sales and manage a team to success
- Solid knowledge of merchandising, scheduling, and retail operations
- Hands-on, solutions-focused, and able to work under pressure
- Proficiency with POS systems, scheduling tools, and basic Microsoft Office software

**Work Conditions**:

- Full-time position; must be available for weekends and holidays as needed
- Physical demands include standing for extended periods, lifting up to 50 lbs, and climbing ladders
- Fast-paced, customer-focused retail environment

Pay: $60,000.00-$80,000.00 per year

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Language**:

- French (preferred)

Work Location: In person

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