Service Advisor

Looking for a New Challenge? Look no further than **Oakridge Ford** Oakridge Ford is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the London area To do this, we are searching for an Automotive Service Advisor If you have Service Advisor experience or are looking for a new career, a dynamic personality, a great worth ethic and have an organized approach to your daily life than you have what we are looking for as we can teach you the rest

A Career with Us Offers:

- Top Wages and Benefits Program
- Service Advisor - Salary + Commission based payplan
- On-going Training and Professional Development Opportunities
- A Professional atmosphere, great working conditions, dynamic leadership

Essential Duties:

- Schedules service appointments.
- Obtains customer and vehicle data and reviews vehicle history prior to customers’ arrival, when possible.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Interviews/questions customer as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer.
- Refers to service history, inspects vehicle including opening of the hood, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
- Obtains customer signatures on repair order; provides customer with a copy, including estimate on Customer Pay repairs.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed, and properly documents up sell information on the hard copy and in the computer.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer at the time of write-up, if work is needed and provides an estimate for body work.
- Requires valid driver’s license to drive and port vehicles to park in line up for service repair or aid in dealership valet service
- **Ford experience preferred**

Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.
- Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Customer service: 1 year (preferred)
- service advisor: 1 year (required)

Work Location: In person