Csr (Customer Service Representative)
2 weeks ago
Job Overview:
**Duties**:
- Connect with Potential customers, and build rapport
- Build customer relatinoshipt and appointment setting
- Act as Front end sales representative for the company
- Assist customers with information, inquiries, solving and directing issues
- Upsell products and services to customers when appropriate
- Resolve customer complaints in a professional manner
- Perform data entry and maintain customer follow up notes accurately
- Analyze customer feedback to improve service quality
Qualifications:
- Excellent phone etiquette and communication skills
- Must have Strong sales skills with the ability to upsell products
- Canadian customer service experience in office setting is plus
- Knowledge or experience in Real Estate/Mortgage field is big asset
- Proficient in English; fluency in Hindi/Punjabi is plus
- Prior experience in customer service or sales field is Must
- Ability to communicate effectively and empathetically with customers
**Job Type**: Part-time
Pay: $16.55-$19.00 per hour
Expected hours: 20 - 30 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Etobicoke, ON M9W 5X1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Customer service & relationship management: 2 years (required)
- Outbound calling and sales: 2 years (required)
- Business development: 2 years (required)
Work Location: In person
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