Cochrane Ranchehouse Facility Services Worker

The Town of Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 30,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town’s architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 250 employees.

One word that can describe the Cochrane RancheHouse is STUNNING. The Cochrane RancheHouse offers a perfect combination of location, service, and ambiance that makes it the place of choice for unforgettable events. Set against a backdrop of the Alberta foothills and the Rocky Mountains, this spectacular ranch-styled building is not only the home of the Town of Cochrane municipal offices but also a full-service Event Centre. Everything from concerts and plays to corporate functions and weddings. We provide full-service coverage during scheduled events and operational hours - weekdays, evenings and weekends.

Do you have a hospitality background? Are you a customer-focused worker who can assist with event set-up and takedown? We are looking for someone with excellent customer service skills, a problem-solving nature, and a positive attitude.

**Please note**: This causal position is 20-30 hours/week through the fall and then casual hours onwards; hours based on coverage needs which at times can require short notice of shifts. The shifts will be primarily evenings and weekends (Thursday -Sunday); and flexible to accommodate days, evenings, and weekend shifts.

Why should you consider working for us?
Our employees enjoy many perks including competitive public sector pay, professional learning and development, and the opportunity to work with other talented municipal professionals.

As an organization, the Town of Cochrane has a focus on investing in people. This is not a boring municipality. We are growing into an organization with a focus on transparency, critical thinking, curiosity, reflection and innovation. We support experimentation as part of the growth process and strive for continuous improvement. We are municipal employees and we are accountable to all the residents of the Town of Cochrane. Want to be a part of this exciting time?

**On a typical day, the Facility Services Worker will**:

- Play a key customer service role by receiving, directing and responding to internal and external customers’ requests, inquiries and complaints in a timely manner.
- Maintain the Cochrane RancheHouse facility including janitorial duties, stocking supplies, event set-up and takedown, tracking and completion of minor repairs, equipment inspections, and snow removal.
- Oversee client functions and liaises with caterers to ensure compliance with RancheHouse policies, applicable health and safety legislation and liquor service laws.
- Provide technical support to clients for use of Cochrane RancheHouse audio-visual equipment, sound system and light system.
- Be responsible for security of the facility including opening and closing tasks.
- Complete daily equipment and facility inspections, prepare the facility for upcoming events including passing on pertinent information to workers on next shift, and incident prevention and reporting.

If many of the following characteristics and skills describe you, we want to meet you
- Related years of experience in hospitality industry
- Experience and aptitude in guest services, audio-visual equipment, janitorial tasks, and minor maintenance
- Demonstrate excellent customer service, organizational, prioritizing, time management and problem solving abilities
- Ability to work both independently and in a team environment
- Ability to manage one’s time and efficiently complete tasks
- Basic computer skills with proficiency in Word, Excel, Outlook
- Experience with event management software would be considered an asset
- Ability to prioritize and adapt to a changing pace and environment
- Strong oral and written communication skills, with excellent work ethic and commitment to a high level of customer service
- Ability to work a rotating schedule including evenings and weekends; must be comfortable working independently in the facility
- Completion of the following Safety Training courses: Hazard Assessment and Control, Fire Extinguisher, WHMIS, Standard First Aid and CPR
- Proserve (Liquor Service certification)
- Valid Alberta Class 5 Driver’s License is an asset

**Physical Effort**:

- Continuous, on-going or moderate physical effort which is a predominant focus of the job such as standing/being on one’s feet, walking, moving, etc.
- There is a requirement that incumbents of this position must be able to repetitively lift weights of up to 25kg, push/pull carts, bend, work at heights, and walk for extended periods of time.

**Work Environment**:

- There may be extended periods of time where an employee is worki