Matching Coordinator

2 days ago

Toronto, Canada Student Homestay Services Inc. Full time

_Student Homestay Services Inc. has been successfully placing international students with local_ - families in the GTA for over 2 decades. We're a small company dedicated to working hard. If_ - you're looking for a fast paced, dynamic environment, we're hiring a Matching Coordinator._ The matching coordinator will report to the office manager and assist the office in pairing incoming students with our established host families, prepare and keep updated records of host payments and accounting reports while liaising between the registrars and school staff. Duties may include, but are not limited to, the following responsibilities: - Assessing the needs of the matching department, through planning, and strategizing - Preparing weekly host cheques and bi-monthly payment reports - Researching and finding the best possible match for incoming students - Pitching and up-selling prospective student to hosts - Providing guidance and support to hosts - Handling challenging calls and problem-solving while staying objective and calm - Assessing and prioritizing student arrivals - Liaising between New Host department and management to ensure that matching department needs are met - Maintaining database through ongoing updating - Double-check matches to ensure host/student needs, preferences and requirements have been met - Troubleshoot cancellations and/or matches that need to be revised **The Matching Coordinator must have**: - A friendly and professional phone manner - Strong interpersonal and communication skills including conflict resolution - Diplomatic and customer service-oriented attitude - Exceptional attention to detail - The ability to multi-task, set priorities and manage time efficiently - Able to work under pressure, meet deadlines and possess strong problem-solving skills **Additional Duties;** - Emergency Phone -_ The emergency phone will be rotated among staff members on a bi-weekly basis during the fall/winter season and weekly during the spring/summer season. **Benefits**: - Extended health care - After Probationary Period Completed - Casual Dress Code NOTE: There is no parking available on-site. Paid parking is available in the area. STUDENT HOMESTAY SERVICE INC. **Salary**: From $40,000.00 per year **Benefits**: - Casual dress - Extended health care Schedule: - Day shift - Monday to Friday - Night shift - On call - Weekend availability Ability to commute/relocate: - Toronto, ON: reliably commute or plan to relocate before starting work (required) Application question(s): - On a scale between 1-5 (5 being the highest), how do you rank your organizational skills and memory recall? - What is the best way to handle a "no"? - What are your thoughts on Van Halen's Brown M&Ms? **Education**: - Bachelor's Degree (preferred) **Experience**: - Client Care (acquisition, retention & support): 1 year (required) Work Location: Hybrid remote in Toronto, ON

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