Hospitality Services Manager

**HOSPITALITY SERVICES MANAGER**

**Women’s Services**

If you are looking for a career working with amazing people while helping your community thrive, then this is the opportunity and we want to hear from you

**About Good Shepherd**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. This opportunity is with our Good Shepherd Centres - Women’s Services.

**Why Work with Good Shepherd?**
- Be a part of a caring **TEAM THAT SUPPORTS OUR LOCAL COMMUNITY**:

- **POSITIVE **and **ENCOURAGING** atmosphere
- Dental Care
- Disability Insurance
- **EMPLOYEE AND FAMILY ASSISTANCE PROGRAM**:

- Extended Health Care
- Life Insurance
- Sick Leave
- RRSP match
- Out of Country Travel Insurance
- Vision Care
- Wellness Program
- Make a difference and provide **HOPE**:

- 3 weeks’ vacation (after mandatory completion of waiting period)

Good Shepherd Women’s Services consists of violence against women and homelessness shelter locations, second stage housing, legal and community counselling programs. The Hospitality Services Manager is responsible for overseeing facility functions, the hospitality team, and managing building operational needs. The Hospitality Services Manager is a member of the Women’s Services management team and reports to the Director or designate.
- Thorough knowledge of issues impacting women (and their children) including abuse, child witnessing, homelessness, poverty, mental illness, and substance use
- Prepare budgets and monitor revenues and expenses; responsible for the purchasing of supplies
- Interview, onboard, and train new employees
- Supervise the hospitality team and volunteers, including scheduling, training, performance evaluation and service delivery planning
- To provide after hours on-call support as required
- Coordinate catering requests, as needed
- Liaise with Good Shepherd Housing Department to manage relationships with suppliers/outside contractors for the provision of materials, contracted work, cleanly and dignified environment, and security and safety provisions
- Respond and coordinate/schedule maintenance concerns/work orders within Women’s Services programs and facilities
- Provide support to contractors/maintenance personnel on-site
- Collaboration and communication with the development office and program donors
- Leadership of department Health and Safety program, including development of procedures, training and remain current on health and safety legislation
- Represent Good Shepherd at community events as required

**Qualifications**
- A completed post-secondary diploma or degree is required. Education in Hospitality, Culinary Arts, or Food and Beverage Management is an asset
- Minimum of three years related experience.
- G class Licence and ability to drive the Good Shepherd Vehicles
- Proven supervisory or management experience
- Demonstrated customer/client service and communication skills
- Planning and budgeting experience
- Health and Safety certification (sector specific) or willingness to be certified
- Safe food handling certification or willing to be certified
- CPR/First Aid certification required
- Non-violent crisis intervention training or a willingness to be certified
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd Centres
- Fluency in a language in addition to English is an asset

**How Can I Apply???**

**Our Values**
- **Hospitality**_, as inspired by St. John of God is at the heart of Good Shepherd’s mission. This means that we welcome all people with compassion, acceptance and a spirit of generosity; creating opportunities for transformation.

Hospitality embodies our **Values** of:

- **Responsibility**:

- **Availability**:

- **Adaptability**:

- **Quality**:

- **Dignity**
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
- Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Wellness program

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location