Service Manager

2 weeks ago

Kentville, Canada Go Powersports Full time

Go Powersports Limited is growing and requires a driven individual to fill the role of **Service Manage**r to join their Kentville team. The **Service Manager**will be responsible for leading the service of new & used customer units, while delivering superior customer service. They will supervise all areas of the service department including the scheduling and performance of maintenance, repair, and PDI jobs.

**What We Offer**:

- **Competitive wages**
- **Company-matching RRSP plan**- invest in your future with our support
- **Three (3) weeks of paid vacation**- to relax, recharge, or hit the trails
- **Comprehensive health benefits**- available after a short probationary period
- **Exclusive employee discounts**- enjoy our premium product line for less
- **A collaborative, growth-driven team**- where your ideas and ambition are valued

**What You’ll Do**:

- Develop and maintain a culture that values world-class customer service to all customers through effective training, supervision, coaching and performance managementLead and support service team members to deliver exceptional customer experiences
- Oversee warranty administration and ensure policy compliance
- Manage service scheduling, reminders, and follow-ups
- Work closely with technicians and expeditors to optimize workflow
- Handle customer payments, service concerns, and daily reporting
- Drive continuous improvement in service processes and tools
- Assist with the implementation of all company subscribed technology as it relates to the Service department
- Plan and Lead service team members to meet performance goals.

**What You Bring**:

- 3+ years in automotive or powersports service/sales
- Strong mechanical understanding and customer service skills
- Excellent communication, time management, and leadership abilities
- Valid driver’s license with clean abstract

**About Us**
Go Powersports Limited is one of Canada’s top BRP dealers, consistently ranked in the top ten nationwide. We’ve proudly earned the title of BRP District Dealer of the Year four times, and in 2021, we were honoured as BRP’s National Off-Road Dealer of the Year for Canada.

As the exclusive authorized BRP dealer in Western Nova Scotia, we offer an unbeatable selection of premium powersports and marine products, including Can-Am off-road and on-road vehicles, Ski-Doo snowmobiles, and Sea-Doo watercraft and pontoon boats. Our lineup also includes Manitou and Alumacraft boats, Mercury outboards, and we’re Nova Scotia’s only Piaggio and Vespa scooter dealer.

We’re passionate about the adventure lifestyle—and it shows in everything we do.

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