Dh-assistant Housekeeping Manager

5 days ago


Huntsville, Canada Deerhurst Resort Full time

**Why Deerhurst?**

**Position Summary**

**Duties**+** Responsibilities**:

- Improves upon and monitors Company, Resort and Housekeeping Standard Operating Policies
- Aids Executive Housekeper in facilitating meetings, ensuring team member morale is maintained and goals of the department are met
- Ensures pre-shift meetings are communicated challenges noted receive follow-up
- Sets + monitors daily room placement and goals of team leaders + members to ensure completion
- Coaching + recognition occurs with a positive “Do it Right The First Time” philosophy
- Conducts inspections of guest rooms, public + team member areas, outlets, kitchens and laundry areas as needed
- Ensures VIP, special guests and owner units are inspected accordingly
- Attends daily stand-up meeting, pre-cons, and special event meetings as needed to support Housekeeping Manager
- Liaises with departments serviced by Public Area Cleaning and Laundry to ensure the needs of our mutual guests are met
- Oversee daily operations on the floor to ensure Supervisors and Room Attendants have supplies required, are completing tasks on time, and closet orders are completed
- Monitors 3 days out + updates staffing levels to optimize Quality/Quantity/Service results
- Liaises with Engineering and Front Office to ensure preventative-maintenance and special projects are completed to standard
- Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with team members and ensures root-cause is reviewed to minimize re-occurrence
- Ensures team member injury reporting and modified duty actions are in accordance with policy
- Performs assigned emergency response duties as required
- Performs tasks of other housekeeping roles as require

**Experience**
- Previous experience in housekeeping in a Resort/Hotel environment
- Previous experience in leading, coaching and training people

**Additional information**:
Transportation/travel information
- Valid G-driver's license required

Work conditions and physical capabilities
- Attention to detail
- Guest focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized

**Benefits**:
Health benefits
- Comprehensive medical and dental plan available for a family and individual plan

Other benefits
- On-site amenities
- On-site housing options



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