Call Taker

Are you friendly, outgoing, and good at talking with people? Can you provide excellent customer service? Are you computer and telephone savvy?

As a valued employee, you would be the face of the company and the first person our clients speak to. You will be a vital link between our clients and our Dispatchers, and your responsibilities will include (but limited to):

- Receiving calls from potential and/or returning customers
- Be friendly
- Communicate clearly and audibly
- Always represent the company positively
- Capture accurate customer information including Name, Telephone#, Address, Location, required service, and any other relevant information
- Dispatch jobs to relevant department/technician based on service type, area, availability...etc.
- Maintain a high level of professionalism, friendliness, and efficiency at all times
- Submit all relevant information to the Service Dispatcher
- Following up with customers, suppliers, and field techs
- Assigning jobs to field techs
- Communicating with customers, techs, and staff via company messaging system

**Requirements**:

- A friendly disposition
- Clear communication, organizational, and team working skills with the ability to multitask - in a fluid environment
- The ability to take direction and learn on the go
- Ability to handle a high volume of phone calls with patience, respect, and a calm manner.

Preferable: Previous Customer Service Experience

PLEASE NOTE:

- Long-term position with plenty of potential for quick advancement, especially for those showing strong leadership skills
- Both full-time and part-time options are available
- Flexible position, offering both morning and evening shifts, in a casual, friendly, and fun environment, where we appreciate your energy and ideas
- Dispatcher positions are also available - but Dispatching experience is required

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location